At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Why We Have This Role
Qualtrics is seeking an experienced product go-to-market (GTM) and people leader to build and lead a team of high-performing product marketers who drive product and GTM strategy for our mature Contact Center and emerging Physical Locations lines of business – across both general and industry-specifics use cases (e.g. financial services, public sector, and healthcare). These products help companies listen to customer feedback across multiple channels, such as contact centers, retail stores, social channels, and branches, in order to take action and deliver optimized omnichannel experiences at scale and in support of key commercial objectives.
In this leadership role, you will own all facets of a multi-channel GTM motion, interface directly with customers to test and evolve messaging, influence the product roadmap with customer and competitive insights, and orchestrate the production of compelling content and enablement across Sales, Revenue Marketing, Training & Enablement, and our inhouse Product Content Studio. You will report directly to the Global Head of Product Marketing.
How You’ll Find Success
This full-funnel role develops Product go-to-market strategies that position the company to achieve long-term growth in the experience management space while meeting annual revenue and profitability goals. PMMs are responsible for their line of business GTM, defining strategic direction and driving execution to achieve long-term business goals.
You will know your customers, the market, and our business so intimately that you define and communicate a clear, differentiated, defensible, and monetizable market position. You’ll display extreme ownership, be adept at stakeholder management across both Product and Sales, and be confident in prioritization. Most critically, you will excel at building and supporting successful teams in order to amplify the influence of PMM across the overall company, and nurture key talent within the company.
How You’ll Grow
You will have the opportunity to play a pivotal role in the success of our Customer Experience line of business. This role will allow you to build your expertise in Product and GTM strategy, cross-functional collaboration, executive and customer presentations, and people leadership.
Things You’ll Do
What We’re Looking For On Your Resume
What You Should Know About This Team
Our Team’s Favorite Perks And Benefits
Must be legally authorized to work in the job location without Qualtrics sponsorship now or in the future.
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.