Product Manager, WhatsApp Messaging

See yourself at Twilio

Join the team as Twilio’s next Product Manager, WhatsApp Messaging.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position will play a pivotal role in shaping, defining, and executing Twilio’s product vision and strategy for WhatsApp business messaging.  You will collaborate closely with cross-functional teams, including engineering, design, customer support, and go-to-market to bring to life innovative solutions that help thousands of businesses around the world to deliver personalized customer engagement at scale.

Responsibilities

In this role, you’ll:

• Be a leader and owner by setting direction and advocating for your product, its customers, and desired business outcomes.
• Take ownership of the product backlog and prioritize objectives for your customers and stakeholders to develop a roadmap with measurable key results that are aligned with our company’s strategy.
• Define and document clear, detailed requirements necessary to support our design and engineering teams in their technical product development.
• Partner with cross functional peers to drive product planning, design, execution, internal enablement, external documentation, and launches of new products and features against defined success metrics.
• Perform ongoing product analysis and customer research to derive insights that inform decision-making to prioritize features and enhancements based on business impact and strategic goals.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 2+ years experience in a Product Management role in a software company.
• Excellent communication skills. You are happy to talk to customers and partners located and operating globally, and enjoy evangelizing your product and vision to audiences with varying backgrounds, perspectives, and personalities.
• Ability to gather customer requirements from many, often competing, sources to solve business problems, and being able to effectively prioritize and communicate these requirements with engineering and design teams.
• Experience working with engineering teams to deliver software using Agile methodologies and lead brainstorming discussions with engineering leaders.
• Can thrive working in a dynamic environment that requires quick, thoughtful decision-making and the ability to adapt to unexpected ecosystem changes.
• Ability to collaborate and influence effectively across cross-functional teams including engineering, design, sales, customer support, and marketing.
• Bachelor’s degree or equivalent experience required.

Desired:

• CPaaS experience or deep understanding of the global messaging industry, trends, technologies and market dynamics.
• Proficiency in agile development methodologies and leading scrum teams.
• Software development experience with customer facing API based products and working with architects to define them.
• Experience working with data analytics tools (e.g. SQL, Looker, Tableau)
• Secondary language skills (e.g. Portuguese, Spanish, Chinese, etc.) 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $112.320,00 - $140.400,00 
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118.960,00 - $148.700,00 
• Based in the San Francisco Bay area, California: $132.160,00 - $165.720,00 
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until December, 13th, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].