Product Manager, Visa Managed Services, Sydney – 12-month fixed term contract

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Product Manager to join our client’s team for a 12-month fixed term contract. The Product Manager will work within the FX and Travel Product domain to help manage all aspects of the client’s product. The ideal candidate will have a strong understanding of debit card operations and financial services, with the ability to manage and optimize our existing product line.

Product Manager Responsibilities:

• Assisting in managing the entire product line life cycle from strategic planning to tactical activities.
• Analyse market trends and competitive landscape to identify opportunities for product enhancement and growth.
• You have familiarity with various customer contact strategies that will drive the highest engagement.
• Review, coordinate and implement acquisition and pricing changes to drive optimal P&L performance.
• Collaborate with cross-functional teams, including technology, sales, and customer service to ensure seamless product delivery.
• Develop and maintain relationships with key stakeholders, both internal and external.
• Acting as the voice of the business and leading a ‘one-team’ approach to problem solving.
• Assist in the preparation and presentation of product performance reports to senior management.
• Maintain Retail FX standard operating procedures, process maps and collateral.
• Work closely with the product manager to achieve strategic objectives and KPIs.

Key competencies

• Product Management Expertise: Demonstrated experience in managing all aspects of a successful product throughout its lifecycle, including product strategy development, requirement definition, and product launch.
• Analytical & Problem-Solving Competencies: Ability to analyse complex data, identify patterns and provide data-driven decisions to solve challenging business issues.
• Communication & Influencing: Aptitude to effectively convey information and influence others towards achieving business goals.
• Commercial Acumen: Strong understanding of market dynamics and business operations.
• Stakeholder Engagement: Ability to effectively engage with stakeholders, understand their needs and manage their expectations while building strong relationships.
• Customer Outcomes & Risk Management: Proven track record in delivering superior customer outcomes with a strong focus on identifying and managing potential risks.
• Risk & Issue Identification/Management: Excellent skills in identifying potential risks and issues early and implementing mitigation strategies to address them.
• Project Implementation: Proficiency in being the business lead when supporting and implementing projects involving cross-functional teams, ensuring alignment and successful delivery of objectives.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Professional development opportunities to grow your skills and career

What will also help:

• Bachelor's Degree
• 5+ years related work experience in product management or relevant role in the financial services industry
• Strong understanding of debit card operations and financial services
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficient in Microsoft Office Suite and product management software

By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions will have a direct impact on our business operations and customer satisfaction. If you are passionate about financial services and eager to drive product success, we would love to hear from you.

Projects you will be a part of:

The role will be based in Sydney, Australia in a hybrid work environment (minimum 3 days in office per week).
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.