Product Manager

The Visa Global Product Solutions team is looking for a client obsessed and initiative-taking Product Manager to join our group within Visa Commercial Solutions (VCS). VCS is a world class commercial organization focused on enabling new payment flows and value-added services to complement our core card solutions.

This role presents a unique opportunity to lead one of our largest initiatives and reimage how our clients interact with VCS products and services. As a B2B Product Manager specializing in UI/UX and the supporting common service framework, you will focus on understanding the evolving needs of business users and financial institutions. Deep collaboration with design, research, and technology partners will define your success, ensuring that the product aligns and delivers on clients’ strategic objectives and expectations. You will be expected to provide thought leadership and direction that drives innovative product delivery meeting our global clients’ needs within a frictionless and cohesive user experience. This key role “connects the dots” across the full customer journey, requiring highly effective collaboration and influencing, and driving results in a matrix environment and across Visa's global organization.

Essential Functions

• The role requires considerable cross-functional collaboration, willingness to work with a global team across time zones, superb project management skills, flexibility to adapt to a variety of projects and initiatives and ability to operate proactively.
• Excel in an agile framework to deliver quality business requirements and engaging user stories. Collaborate with development, quality assurance, certification, and other groups to ensure successful delivery throughout the product lifecycle from ideation to launch to client adoption.
• Champion user centric design principles to enhance the overall experience for Visa’s B2B clients.
• Engage and work closely with UX design & research partners striving to develop an industry leading user experience.
• Proactively seek data and input, including Voice-of-Customer, and review product feedback and bugs raised by customers and internal teams, triage and prioritize as appropriate.
• Develop and maintain product roadmap in support of the product vision and fit within holistic VCS strategy. Maintain product backlog to ensure a healthy pipeline of enhancements.
• Responsible for the overall performance of a product, overseeing it from inception and ideation through design, build, launch, growth, and enhancement. Help drive global product growth, adoption and maximize retention in all channels.
• Engage with prospects, clients, and partners in support of global regions and commercialization activities, always keeping an “outside-in” perspective.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
• 5 or more years of relevant work experience with a bachelor’s degree or 2 or more years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 0 or more years of work experience with a PhD.
Preferred Qualifications
• 6 or more years of relevant work experience with a bachelor’s degree or 4 or more years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
• You have a strong interest and passion for experiential design and research and soliciting/translating user feedback to inform product development.
• You have prior experience from a high growth technology company or financial services industry.
• In-depth knowledge of payments environments of Brands, Issuers, Processors, Acquirers, Fintech’s.
• You have a demonstrated ability to drive product development with high velocity and quality.
• You efficiently collaborate with engineering teams, commercial, and other product stakeholders to gather requirements and turn those into action.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.