Product Manager

Digital Solutions team is responsible for identifying new opportunities that exist within the digital payment landscape, creating strategies that define Visa's participation in those opportunities, and delivering the capabilities required to enable and drive them. 

Within the team CNP tokenization Lead will work with a diverse set of Visa stakeholders (issuers, acquirers, payment facilitators, service providers, third party processors, merchants, regulators etc) to deliver Visa solutions. The role holder must possess a blend of business, technical, project management and relationship management skills to ensure successful implementation of Visa Token Service and Click to Pay-related initiatives. 

What’s it all about? 

• We are seeking a leader within the Digital Solutions team to work directly with clients as well as internal stakeholders to be part of the team delivering the digital solutions strategy. 
• The role holder will be responsible for managing delivery or working within key programs in the digital solutions team, including, Visa Token Service in eCommerce Card not Present (CNP) tokenization, Click to Pay (C2P) and other digital solutions. 
• The role holder will demonstrate a strong commercial understanding of the digital market, products and solutions and be able to articulate strong appreciation of the key drivers of digital experience and the wider digital narrative needed to explain our suite of products and solutions. 
• The role holder will need to balance a technical fluency of our digital product suite with the commercial reality of our clients, key is translating our digital roadmap into a compelling strategy that our clients understand, agree and act on. A strong appreciation of the interaction of our solutions and how they impact our clients’ businesses will be needed 
• Through understanding clients and internal feedback and requirements, work with hub and global colleagues to drive localization, and the supporting tools and information to enable client action (for example, business cases, pipeline information, wider context) 
• The role holder will work across multiple teams, delivering leadership and product expertise, including Business Development, MSA, Hub Products, Client Services etc. Effective program management across the stakeholders of each program is a requirement. 
• Defining and executing on both short-term deliverables and a long-term vision is required. 

Responsibilities 

• Be the Subject Matter Expert (SME) in eCommerce tokenization and Click to Pay.
• Act as a specialized salesperson, directly involved into sell in process with clients. Be responsible for respective area KPIs and targets.
• Act as a technical and product SME by being able to understand the platforms in their entirety including but not limited to: overall architecture, integration options, connections with other systems and services, features and capabilities, implementation nuances, pricing, risks, rules, etc. 
• Take active part in the development, planning and execution of global and regional strategic initiatives, pursuing long-term goals. 
• Work with hub Digital Product and Authentication (DPA), Client Services and other relevant teams to support successful implementation process and be able to provide level 1 support to external and internal stakeholders on C2P and CNP tokenization.
• Maintain client satisfaction by supporting engagements resulting in successful go-lives through the sub-regional Business Development, MSA and Client Services teams.
• Manage and drive the performance of sub-regional goals, 
• Work in conjunction with the relevant hub team (DPA in FY2024) to commercialize C2P and CNP tokenization plans (setting goals and roll-out activities, maintain and regularly update pipeline) 
• Collaborate with other DS team members and other functions (Business Developments, Merchant Sales, Marketing, Customer Support) to create CISSEE specific go to market strategy.
• As and when required work on solutions that would help improve the productivity of the team and program management.
• As and when required work on solutions with relevant stakeholders to address market specific needs.
• Deliver specialized operational output on complex initiatives without predefined instructions through individual efforts and matrix management. 

What we expect of you, day to day. 

• Lead and contribute to CNP tokenization and Click to Pay, help to define the strategic direction and work closely with internal and external stakeholders to define and achieve improvements to the product proposition.
• For key strategic programs, such as CNP Tokenization and Click to Pay, manage or contribute to the program, including defining opportunity, program approach, client interaction and reporting structure.
• Leverage Visa Analytics Platform and data reporting tools to analyze and report on key product metrics and progress. Feed into scorecard reporting and deliver commentary to enrich the data. Ensure stakeholders both internally and externally are equipped with the tools needed to understand and take action against our key strategic programs.
• Define and execute market research and insight to understand and build a comprehensive vision of consumer intent and preference across their digital purchasing behaviors.
• Regular cross-functional communications, both formally and informally, to ensure the matrix team is aligned to and actively delivering against our goals. 
• Collaborate with stakeholders across clients, develop a strong understanding of their strategy and utilize this to develop a bespoke approach to ensuring participation and compliance with our digital objectives, 
• Leverage and contribute to the creation and maintenance of the digital narrative, utilize with clients to set the wider context of our initiatives and gain consensus to the approach and changes needed to support this future. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Bachelor’s degree required in banking, finance, communication technologies, computer science or equivalent technology expertise and acumen acquired through work experience.
• Requires a minimum of 3+ years progressively responsible experience in product management and solution architecture in eCommerce, digital payments development or in payments systems integration.
• Industry knowledge of digital payments solutions in Digital Products and technology solutions (in at least two of four key areas: eCommerce, Tokenization, COF, EMV 3-D Secure). Understanding of Web technologies, online payments, in-app payments, biometrics.
• Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences internally and externally, at varying management level. Board level meetings experience is a plus.
• Ability to transpose business and technical understanding to relevant market inputs with sales and product teams within Visa as well as with external client discussions – leading to commercial revenue opportunities.
• Strong ability to progress solutions and enhancements with urgency and prioritized focus for commercial and strategic benefits for our customers and Visa.
• Independent decision making required on daily basis with minimal oversight from senior members of staff.
• Complex and varied workload, requiring support of multiple ongoing product development, product solution and implementation.
• Exceptional project and program management skills with the ability to manage multiple activities with both internal and external stakeholders.
• Advanced written and verbal communication skills, exceptional interpersonal and presentation skills, and the proven ability to influence and communicate effectively across regional and functional lines.
• Ownership and driving impact are important aspects to the role, must have the mindset to fully understand and quickly overcome commercial, technical, industry and internal challenges to succeed.
• Results orientated, continues to work toward achievement of goals in the face of obstacles readily integrating changes into work processes and outputs.
• Curious and inquisitive problem solver – thrives in challenging problems.
• Data analytics, PowerPoint and Excel skills are required.
• Travel: the role holder must have the ability to travel from time to time (6-8 trips per year).
• Language Skills: English, Ukrainian are mandatory.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.