The Role
You will be joining Taptap Send’s product team, with responsibility for the full-stack of product from product strategy (i.e., identify primary ideas for product improvement) to design (i.e., creating initial mocks; writing technical specs) and implementation (i.e., cross-functional project management and execution).
You’ll take product features from conception to implementation. Your role will be central to translating our customer and internal needs into a product roadmap, and then working with engineering to execute against it.
An ideal candidate will want to spend extensive time with our customers and be as fluent in user interviews and UX as analytics and SQL. They will have a deep understanding of product management for consumer products, experience with immigrant communities, a passion for social change, and an ability to lead multiple stakeholders to execute against the plan (fluent French is also strongly preferred). Perhaps most centrally, they will have an ability to think holistically, quickly identify problems, simplify and find practical solutions.
Responsibilities
- Identify opportunities for product improvement through analytics and customer interviews
- Define plan for such improvement, including timing and resource requirements
- Design initial product mocks based on user research
- Write product specs to improve efficiency of the build
- Coordinate across engineering, operations, compliance, markets, etc. to execute efficiently
- Implement systems for iterative development with regular user feedback
Requirements
- 5 years’ experience working in product management or consulting for a top tier company
- Experience in fintech strongly preferredExperience with immigrant communities and empathy for our customers
- Strong analytical skills
- Experience with SQL and/or Mixpanel
- Outstanding project management skills, including end-to-end problem ownership
- UX design instincts
- Fluency in French preferred w/ additional languages a plus
- Experience with Figma or other prototyping tools a plus
- Background or degree in a technical field a plus
