PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
As a Product Manager at PointClickCare, you are responsible for the successful delivery of products and functionality that create compelling value for our users and customers and drive strategic growth for the company. In this role, you collaborate closely with engineering and maintain a healthy backlog. You contribute to the product roadmap and effortlessly handle both tactical and strategic work for your product area. You are comfortable interacting with external users and work cross functionally with internal stakeholders to innovate and solve customer problems. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.
Key Responsibilities
- Understand company strategy and how it connects to the strategy of your product areas.
- Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
- Performance insights and reporting on quality measures.
- Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
- Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
- Continuously assess ways to improve products and services.
- Identify, communicate, and bring the right people together to manage risks timely and effectively.
- Engage with User Experience, Engineering, Technical Writers, and other product managers, leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
- Build and maintain strong relationships with internal and external stakeholders.
Qualifications & Skills
- Bachelor’s degree in business, computer science, or a healthcare-related field of study.
- 3+ years of experience in a product management function.
- Experience working in the healthcare industry (Skilled Nursing).
- Knowledge of Federal and State based quality measures.
- Experience in data and reporting.
- Strong written and oral communication skills with internal and external stakeholders.
- Excellent analytical and organizational skills and task management.
- Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products.
Nice to Haves
- Experience in data and reporting is a plus.
- Knowledge of Agile processes is required and familiarity with Design Thinking is a plus.
- Experience managing SaaS products is a plus.
Additional Details:
This position involves close interaction with the development and application domain teams and key partners across PointClickCare. The Product Leader is involved in all phases of the software development lifecycle and owns the execution phases of the product management lifecycle. This position will be remote. The Product Management team is divided into functional areas, each of which serves a different target audience within our target markets. In this role, you are part of the Product team, which is responsible for driving our LTPAC/Senior Care analytics product portfolio, including Value-Based Care. Our Product Management team is a team of highly intelligent, motivated cross-discipline team members who share a common goal to ensure new solutions/capabilities are adopted, deliver customer value and drive enterprise growth.
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
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Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
[email protected]
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