Product Manager

Your Influential Mission: You Will…

• Own the full product lifecycle: from ideation and strategy to launch and continuous improvement, with a focus on engagement tools such as leaderboards and gamification features.
• Conduct market research and analyze customer needs, industry trends, and competitor offerings to inform product direction, with a particular emphasis on CRM marketing and engagement tools in the gaming sector.
• Define and communicate a compelling product vision and roadmap aligned with business goals and the needs of CRM and promotions teams.
• Prioritize features and initiatives based on value, effort, and strategic fit, especially those that drive user engagement and gamification.
• Collaborate cross-functionally with engineering, design, business, and operations teams to deliver high-quality products on time, and work closely with developers to translate business requirements into technical solutions.
• Create and maintain clear product requirements, success metrics, and testable hypotheses, ensuring technical feasibility and alignment with stakeholder needs.
• Act as the bridge between stakeholders, ensuring alignment and effective communication, especially between CRM teams, developers, and business leaders.
• Monitor product performance, gather feedback, and iterate to drive continuous improvement, with a focus on optimizing engagement tools and processes.
• Ensure compliance with regulatory standards and maintain up-to-date documentation, including ownership of release notes, articles, and training materials.
• Contribute to a culture of innovation, learning, and excellence within the team, proposing ideas and optimizations beyond the basic requirements of the role.

Components for Success: You…

• Have deep familiarity with CRM marketing and engagement tools, ideally in the gaming industry or adjacent sectors.
• Demonstrate hands-on experience with gamification platforms (building, implementing, or selling to gaming clients).
• Excel at influencing and collaborating with cross-functional teams, especially CRM and promotions teams.
• Possess excellent written and verbal communication skills in English.
• Are comfortable working in Agile software development environments and collaborating with developers to deliver technical solutions.
• Have a solid understanding of product management best practices, from vision to delivery, even if your background is more CRM or engagement-focused than traditional product management.
• Are analytical, data-driven, and able to make informed decisions quickly.
• Show a proactive, systematic, and solution-oriented mindset, with a willingness to take ownership of documentation and training content.
• Are organized, enthusiastic, and able to propose optimizations and improvements, not just execute assigned tasks.

You’ll Get Extra Points for…

• Previous product management experience (not essential if other must-haves are met).
• Experience in the online casino or gaming industry.
• Familiarity with PAM+ (Player Account Management) platforms or similar enterprise systems.
• Technical skills: basic SQL, PowerBI, Jira, Confluence, or similar tools.
• Experience in documentation ownership: writing release notes, updating articles, creating training videos.
• Additional languages (Estonian, Russian, Spanish, etc.).
• Experience with stakeholder management in a global, multicultural context.

Thrive in a culture that values...

• A diverse, inclusive, and supportive team environment where everyone’s voice is heard.
• Global scope and opportunities for career growth and internal mobility.
• Continuous learning and development, with access to mentorship and training.
• Work-life balance, wellbeing support, and a vibrant social calendar.
• Competitive compensation, comprehensive health and dental insurance, generous vacation, and unique perks (complimentary meals, free parking, and more).
• The chance to work with industry leaders and cutting-edge technology in a collaborative, innovative setting.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current experience in CRM marketing, engagement tools, product management or related fields, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

PAM+ PRODUCT TEAM 

Playtech’s award-winning PAM+ platform powers some of the world’s leading gaming operations. It enables operators to manage and customise every aspect of their business - navigating complex markets and regulatory environments - while delivering seamless, personalised and engaging player experiences. The PAM+ product team is dedicated to continuously enhancing and evolving the platform to meet shifting market demands and keep Playtech at the forefront of the industry. We build the tools and insights that help our customers better understand their players and run smarter, more effective businesses - and this role is key to that mission.  

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.