Product Manager, Order Experience

Who We Are [Order Experience]

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

We’re looking for a motivated leader to join our Order Experience team at Wayfair, focused on building a platform that powers the post checkout experience for Wayfair customers.  This role will work across Wayfair, acting as the glue between the customer experience and the logistics network. We build systems that enable supply chain teams to move packages within our network, communicate with dropshippers on their fulfillment requests, control the financial transactions, and handle problem management including returns and replacements. 

The order management system is mission critical to all Wayfair experiences around the world, serving millions of requests per day. You’ll lead a cross-functional team to reach world-class quality metrics while building out new capabilities to power omnichannel shopping flows. You’ll be part of an exceptionally talented Product Management and Technology community at a Fortune 500 company leading the product strategy, vision, and execution of the core post-order platform. 

What You’ll Do

• Areas of responsibility include solutioning in the Order Processing and Order Lifecycle Management spaces in order to support Wayfair’s growth and partner strategies in the e-commerce space.
• Responsible for managing cross domain projects from discovery to delivery.
• Manage and create technical API data contracts to support the, defining how users should interact with the platform 
• Ensure we are building a reliable, scalable, and extensible platform that supports the post order customer shopping experience

• Partner with business stakeholders to understand their businesses and co-develop impactful solutions that drive key business value.
• Communicate and promote the product vision and progress throughout Wayfair including senior partners.

What You’ll Need

• 4 + years building software products at scale from concept to launch and beyond.
• Strong technical background with a passion for breaking down challenging problems and drive value incrementally
• Sufficient industry literacy to participate in making key choices as well as effectively communicate with technical partners such as engineering.
• Excellent analytical skills with demonstrated experience turning data into actionable insights. Some SQL experience preferred
• Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams
• Deep understanding of how API-focused products support business strategy and metrics
• Highly entrepreneurial mindset, with a bias for action & customer-focused innovation
• Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience is preferred.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.