Product Manager

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

Are you ready to make an impact? Are you passionate about shaping the future of AI-driven communication? 

As a Product Manager, you will lead the strategy and execution for one of our fastest-growing products: Screen Recording, a key component of Observe.AI’s Post-Interaction AI suite. This product includes desktop and browser applications designed to provide comprehensive visibility into agents' challenges, enabling better compliance and enhanced performance for contact center teams. Your role will involve developing the most scalable, secure, and intelligent Screen Recording solution, driving impactful business outcomes for contact center operations. This role reports directly to the Sr. Director of Product Management. 

About the Team

We are a team of passionate and fun-loving product folks spread across India and the USA, building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs, and monitor the adoption and growth to ensure ROI.

Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference.

What you’ll be doing

• Define and drive the product roadmap for the Screen Recording product and related solutions for Agents and Supervisors with a focus on agent performance, coaching, compliance, and business outcomes
• Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams
• Collaborate with UX researchers on usability studies to enhance user satisfaction
• Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities
• Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility.
• Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly
• Define the success metrics, track usage, and drive adoption of the shipped features
• Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption

What you bring to the role

• Bachelor's degree in Business, Computer Science, or a related field (MBA preferred).
• 2-3 years of experience in product management, preferably in B2B SaaS
• Prior experience in building and launching desktop applications (for multiple OS) is a plus
• Proven experience managing all aspects of a successful product throughout its lifecycle.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Ability to collaborate with cross-functional teams to define, design, and ship new features.
• Excellent written and verbal communication skills.
• Exceptional organizational and analytical skills.
• Experience with agile development methodologies is a plus.

Compensation, Benefits and Perks

• Excellent medical insurance options and free online doctor consultations.
• Yearly privilege and sick leaves as per Karnataka S&E Act.
• Generous holidays (National and festive), recognition, and parental leave policies. 
• Learning & Development fund to support your continuous learning journey and professional development.
• Fun events to build culture across the organization.
• Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc.) 

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.