Product Manager

Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.

We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

The role:

You will have an impact from day one as sole Product Manager,  collaborating closely with our founder and senior leadership to help set the overall product strategy and direction for Hook. You will have the opportunity to help shape an industry leading product that predicts revenue growth using data science/ ML & AI to identify organisations highest value customers and how to retain and maximise revenue. You will be in an incredibly fast paced area of the business, with close collaboration with both the technical and customer sides of the business. 

Working directly with the Founder and VP of Operations, you’ll be a key player in driving the product lifecycle from discovery to delivery, iterating at speed.

• Product Operations: Managing the product dev lifecycle, working closely with our engineering & data, customer teams and our UI/UX designer
• Requirement Definition: Defining product requirements and acceptance criteria based on input from the team, research on the CS market, and customer discovery (both current customers and prospects) through continuous feedback and communication
• Roadmap Planning: Creating and maintaining a product roadmap that outlines the timeline for feature releases and major updates, prioritising the features that will deliver the greatest value to our customers
• Collaboration: Work closely with all teams in Hook to ensure alignment and successful execution of the product strategy and understanding of the product as we scale
• Performance Tracking: Help us to start tracking key product metrics to assess performance, identify areas for improvement, and make data-driven decisions for better user engagement

Requirements

Who we are looking for:

• 5+ previous yrs experience as a Technical Product Manager within a B2B SaaS startup environment (preferably at early stage, owning the product yourself)
• A strong technical background e.g. a CompSci or data science degree or experience with a technical product and working closely with data / engineering teams. You should be comfortable discussing product architecture and the relevant limitations and/or opportunities that exist
• Data Driven - you look to data for the answers and are comfortable diving into datasets using data visualisation tools (such as Tableau)
• Customer first - You are passionate about designing and building brilliant user experiences that get the job done. You have the ability to balance business and customer needs and will prioritise this above all else
• Entrepreneurial - You are self-motivated, proactive and collaborative. You have a high tolerance for ambiguity, ability to perform under pressure to meet deadlines and willingness to take risks.
• Scrappy - we're an early stage startup, you are able to adapt quickly and get into the details of a project to deliver a product feature from start to finish.
• Excellent communicator- you love speaking with customers and prospects and are passionate about building the best possible experience in Hook for them

Benefits

💸 £80,000- £110,000 base salary depending on experience

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.