At Hike, we’re building the Rush Gaming Universe 🎮 📲 💰
To know more, check out work.hike.in
Hike Code 📝( Our core cultural values )
The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:
- Top Talent in Every Role → Both a quest for greatness & shared values are important to us 🦸♂️
- Pro-Sports Team → Strength-based, results-driven with a "team-first" attitude ⚽️
- Customer Obsession → We exist to delight our customers 😃
- Innovation & Make Magic → Courage to walk into the unknown and pioneer new fronts 🙀
- Owner not a Renter → Proactive & radically responsible. Everyone is an owner 🤝
- Think Deeply → Clear mind, obsession to simplify & data-informed 🙇♀️
- Move Fast → Ruthless prioritization & move fast 🙋♂️
- Be curious & keep learning → Curiosity to acquire new perspectives, quickly 👨🏫
- Dream Big → Courage to climb big mountains 🚀
Skills & Experience We're Looking For:
- You have 4+ years of experience in delivering and scaling highly successful and innovative consumer Internet products with stellar design taste, creativity, and product instincts. | Top Talent in every role
- Prior experience in enhancing customer satisfaction and loyalty through effective retention strategies | Customer obsession
- You are steady under pressure in a fast-paced environment, capable of quickly and clearly prioritizing both your time and that of your organization and finding creative ways to get things done | Top Talent in every role
- Strong analytical skills, capable of interpreting complex data and utilizing insights for strategic decision-making | Top Talent in every role
- Strategic mindset with the ability to contribute to the formulation and execution of product strategies | Think Deeply
- Excellent communication and collaboration abilities to effectively work with diverse teams, including developers, marketers, and analysts | Pro-Sports Team
- Self-directing individual who proactively solves problems and anticipates needs, contributing to an environment of continuous learning I Be curious and keep learning
- Any prior experience of driving retention strategy for a Gaming company would be a plus | Top Talent in every role
- You understand and value bringing joy and a sense of creativity to your day-to-day operations | Innovation & Make Magic
You Will:
- Strategy → Develop and execute a comprehensive product strategy focusing on enhancing customer satisfaction and loyalty while minimizing switching costs
- Planning & Operations → Lead the ideation, design, and implementation of features and initiatives aimed at improving retention metrics and reducing customer churn
- Collaboration → Work closely with cross-functional teams to ensure alignment between product features and the overarching retention strategy
- Optimization → Continuously optimize user journeys to increase Customer Lifetime Value (LTV) and reduce customer churn rates
- Product Execution → Write clear and actionable product specifications, and effectively communicate ideas to the team for implementation
- Analytical Skills → Monitor key product metrics and performance indicators, especially for product launches. Based on this, identify areas of improvement and implementation strategies to address them effectively
- Innovation → Establish processes for continuous improvement, encouraging teams to seek and implement innovative solutions to enhance retention and reduce switching costs
💰 Benefits → We have tremendous benefits & perks. Check out work.hike.in to know more
