Product Manager, Fraud

The Risk organization builds the strategy, tools, and expertise necessary to enable Square and our Merchants to take principled risks in driving growth and innovation. As a Product Manager, Fraud, you will lead the way in defining and building a strategy for creating innovative experiences for sellers experiencing Fraud. You are customer obsessed, and think of ways to obsess over our Square sellers. You will execute comprehensive Risk solutions that address some of the most challenging and unsolved financial risk problems in today’s environment, as we continue launching new products, expanding into new markets, and supporting our customers. You will be responsible for defining the multi-year product strategy for Square’s Fraud Experience team and driving product initiatives from inception through detailed execution. You will build consensus by collaborating closely with your squad, which includes engineers, data scientists, analysts, designers, and by influencing leaders across Square who rely on your execution to achieve their goals. You will collaborate with other Product leaders to understand how your team can support their needs, the technical dependencies, and shared goals to maximize efficiencies, while reducing Square’s and Merchants’ risk. You will ensure that the services, products, and features your sprint team builds deliver maximum impact to Square and to your customer. You are expected to become an expert in the fraud domain, and build empathy and understanding for your customer and their business. 

You will:

• Define and develop a vision and multi-year strategy for innovating new Fraud Experience solutions and platforms in partnership with Engineering, Design, Machine Learning, Data Science, Operations, and Policy functions and partner teams across the company. 
• Lead the execution of remarkable products and features that ensure optimal and scalable seller-facing experiences, that delight our sellers, but also protects our merchants and Square against financial loss.
• Solve complex problems and address challenging prioritization questions through data-driven approaches that put your customer first. 
• Define and deliver the technical roadmap and lead your sprint team into executing on timelines and delivering results within target range.
• Meet the Fraud Experience objectives by representing your sprint team, their objectives, and strategy with cross-functional stakeholders, Risk leadership, and senior company leaders.

• 5 or more years of product management or similar experience
• Experience building consensus and accomplishing goals with diverse partners. You’re able to work through organizational boundaries and build strong relationships across teams
• Vision: You’ve formed, gained and supported key strategies shaping the direction of your team.
• Results: You’re excellent tactically, with experience shipping elegant products at scale. You’ve launched end-customer facing products
• You have a great ability to absorb and apply data to your decision-making.
• You’re able to push through obstacles, and ready to roll up your sleeves wherever needed.
• Customer empathy and obsession: Experience shaping product direction and execution based on customer needs.
• Experience working through problems with high ambiguity and without a definitive answer.

Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: CAD $114,500 - CAD $171,700
Zone B: CAD $110,500 - CAD $165,700

To find a location’s zone designation, please refer to this resource.

We have listed some of our common hiring locations. Depending on the cost of labor in the relevant geographic area, state work locations that are approximately 50 Kilometers outside of the metro area listed may be aligned to a different zone. These zones may be modified in the future.  Please speak with a recruiter for additional information.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.