Product Manager

Faria is a forward-thinking company that likes to deliver new features and is passionate about keeping ahead of the competition. Every day is different, and you will be challenged to think creatively and innovate within a multi-disciplined team of talented people. We're a great bunch of people to work with, seriously committed to doing our best work, and we value individuals who can work well as part of a team.

We are looking for a Product Manager responsible for the complete product development cycle from research to creating requirements, user stories, and specifications for new features for ManageBac. A vital part of the role will be working closely with the ManageBac development team, answering queries, writing detailed stories, ensuring the product roadmap is delivered, and working closely with the Director of Product Management to assist in determining the roadmap via careful assessment of customer, support and sales teams feedback to make informed decisions. Coordinating multiple teams and time zones, this high-communications position requires strong attention to detail to ensure all dependencies are satisfied and that new features are smoothly developed and handed off to the engineering department.

ManageBac is the leading curriculum-first learning platform for IB World Schools, serving over 3,000 international schools and being the trusted choice of 4 in 5 IB Diploma students. ManageBac is a part of the FariaOne School OS. 

Applicants should be prepared to share an example spec of their previous work (edited as necessary to remove confidential content).

Responsibilities

• Understanding the goals and business needs of the organization and recommending potential solutions;
• Communicating and representing requirements to stakeholders throughout solution development;
• Preparing documentation, such as Functional Specifications and Technical Specifications;
• Evaluating the value being delivered by new and existing solutions;
• Instructing, directing, and validating development work;
• Managing product backlogs and versions according to Scrum methodology;

Requirements

• Production Experience in a Product Management Team serving a scaled user base (100k+ users)
• Experience designing features,  running product tests, and writing specifications (use cases, user stories, main and alternative flows, etc.)
• Good understanding of SaaS types of products;
• Proven ability to ship ‘complete’ features that address Customer ‘jobs-to-be-done’
• Good UX & design sense for Web & Mobile
• A high level of communication between business stakeholders and the team is needed to reach a common understanding of the solution and address the needs. 
• Fluent in verbal and written English for communication and creating documentation

Skills & Competencies

• Overall Responsibility for JIRA and Confluence project organization and keeping things neat & tidy to support a smooth PM & Developer flow
• Ensuring that QA & Testing is rigorous and thorough
• Effectively coordinating the PM Team <> Developers <> QAs to work well together smoothly
• Ability to Manage Conflict and High-Stakes Product Releases or Security Incidents
• Strong understanding of modern tools like AI 
• Strong technical knowledge of data and integrations 

Capabilities & Character

• Proactive Solutions: that balance Customer needs with Code Complexity
• Judgment & Evaluation of Priority: the ability to explain the Framework for how Product decisions are made (i.e., not Ad Hoc)
• Enforce “right” processes with discipline (i.e., no Friday night deploys & roll-back)
• Urgency & Intensity, acuity & OCD perception, sequential thinking to process management via reality check & objective analysis

Future Milestones

• Proven Leadership & Product Management Skills and overall responsibility
• Total Understanding & Clarity of the System
• Knowing the Team and areas of specialization among Developers & PMs

Success Metrics

• Shipping Great (Stable) Features to Production that delight Customers
• SLA Resolution for Bugs balanced against Feature Roadmap Delivery
• JIRA Management

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Faria operates a safer recruiting policy, and the successful applicant may be required to complete an enhanced disclosure from the DBS and an Enhanced Check for Regulated Activity.

Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.

Benefits

• Base salary is based on experience, and performance bonuses are based on KPIs
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development opportunities
• Unlimited book budget
• Additional benefits such as pension and 25 days holiday also apply

ABOUT FARIA EDUCATION GROUP

For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.

Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.

Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities worldwide.

https://www.faria.org/careers