Product Manager, Driver Quality

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company’s purpose to serve and connect. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.

The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic, quality-focused product manager to join our dynamic and fast-paced team. In this role, you will develop systems and clear, thoughtful communications that help drivers understand their driving behavior, recognize opportunities for improvement, and feel supported in reaching their full potential. The ideal candidate will demonstrate high empathy, a strong analytical mindset, and a collaborative spirit, working effectively across Lyft to create experiences that reinforce our commitment to quality, transparency, and fairness in alignment with our brand values.

Responsibilities:

• Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
• Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
• Build alignment and collaborate with partner teams on shared goals and initiatives
• Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Experience:

• 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products 
• Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
• Customer obsessed: Strong user empathy and experience in the customer discovery and product development process 
• Strong decision-making: Experience building alignment and influencing decision-making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace 
• Strong communication: Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
• Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the New York City area is $124,000-155,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.