At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.
Product Manager
Note: This role is hybrid - 3 day(s) in office and 2 day(s) remote.
As a Product Manager on our Digital Pharmacy team, you’ll be supporting our Shoppers Drug Mart business, and will be responsible for introducing key features to enhance/simplify the prescription refill experience and drive digital health engagement. In addition, you will work closely with SDM Health and Pharmacy teams to develop seamless integrations between the digital and in-store experience. You will use data every single day to uncover meaningful insights that inform your experimentation strategy and ultimately, your product roadmap.
What you'll do:
- Develop a deep understanding of our business, customers, customer journeys, competition, and technology.
- Develop a deep understanding of our business, customers, customer journeys, competition, and technology.
- Help shape our roadmap, taking into consideration customer problems, business strategy, and organizational dependencies.
- Lead projects, from evaluation, through scoping and execution, to launch
- Ownership of the backlog, including story creation, prioritization, and execution of all product management deliverables to support
- Use data to inform your decisions. Run A/B tests to validate hypotheses and define critical metrics to measure success. You will track and share results with the team, to help everyone gain a deeper understanding.
- Daily collaboration with partners across technology, product design, business, marketing, customer service, analytics, and operations to define solutions, and deliver results.
- Work with other business units to deliver organizational initiatives related to things like PC Optimum, and PC ID.
- Contribute in Weekly & Monthly business reviews, reporting on roadmap progress and product KPIs; and managing expectations.
Does this sounds like you?
- Bachelor’s degree in engineering, computer science, math, or an equivalent.
- Solid understanding of agile, with 2+ years digital product management experience.
- Experience in pharmacy, health, or related fields preferred.
- Clear communicator, love collaborating and ability to explain technical needs to a non-technical audience and vice-versa.
- Can easily establish relationships and have experience within large cross functional teams working to solve complex problems and build products for millions of users (both internal and external).
- You are always working towards the big picture, but also mindful of the finer details.
- An agile approach to product management, but pragmatic about its application.
- Top priorities are to deliver value to customers and measure results.
- Strong quantitative reasoning, data-driven, and able to apply key metrics for decision-making.
- You look hard problems in the eye and enjoy the thrill of figuring out how to solve them.
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
