Product Manager - Customer Success Platform Team (m/f/x) onsite or remote (in Germany or Austria)
Berlin, Germany
Full-Time
Help Scalable’s Client Success teams to work efficiently and effectively by enabling them with industry-leading tooling and processes.
Integrate and build the tools and features that guarantee that Scalable’s clients receive world-class customer support in a timely manner even during phases of high-growth or unexpected market events.
Ensure that key serviceability metrics are tracked and monitored. Make data-driven decisions that try to foresee any future potential bottlenecks in Scalable’s service pipeline.
Build the necessary tools to make support processes secure and phishing-proof. Make Scalable’s support processes the most secure offering on the market. Let’s lead the FinTech space by example!
Drive the decision-making process and select the right 3rd-party tools for our CRM, call-center, support chat, AI-support tooling, and customer help center solutions.
Bridge the gap between the support department and the feature product and development teams to ensure Scalable’s product offering is built with serviceability and client-growth-resilience in mind.
Passion for digital products
Experience in agile product development (experience in the financial sector is advantageous, but not necessary)
Strong analytical thinking, leveraging both quantitative and qualitative data to drive decisions
Excellent communication skills that are clear, concise, and targeted towards your audience - software engineer, stakeholder or executive
Empathy for the end-user and a relentless focus on understanding user problems and needs
Hands-on mentality: from idea to UX-prototype to user story and design, you can handle it
Curiosity about the technology landscape for client success, call center, chat, AI- support, and CRM solutions
Experience with common agile working tools and technologies like Jira, Confluence, Balsamiq, SQL/Metabase and similar applications
Excellent English communication skills (German is advantageous but not necessary)
Experience building B2B SaaS products → familiarity with intra-org processes and how to build products to support these
Strong business process mindset
Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Enjoy an office in a great location in the middle of Munich, Berlin Mitte or Vienna (if eligible for the job)
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
(International) relocation support
Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
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