Product Manager, Customer Genius (OpenAI API)

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Opportunity

We are looking for a dynamic and experienced Product Manager with a strong background in AI-driven business applications. In this role, you will be responsible for identifying business opportunities and quickly validating them through POC (Proof of Concept) processes. Your work will be critical in turning these validated opportunities into impactful, scalable solutions that enhance both internal operational efficiency and customer experience.

What You’ll Be Doing:

• AI & Business Applications: Lead the exploration and application of AI technologies in business scenarios, including but not limited to data analysis, natural language processing (NLP), and automation systems.
• POC Development: Independently design and execute POC projects to quickly validate business ideas and potential AI applications.
• Solution Implementation: Work closely with cross-functional teams to translate successful POCs into practical, scalable solutions that align with business goals.
• Data Analysis: Utilize data processing tools and techniques to derive insights that drive decision-making and optimize customer experiences.
• NLP and Automation: Develop and apply NLP techniques with internal stakeholders and vendors to enhance customer service systems, including chatbots and help centers, and improve internal process automation.
• Customer Experience Optimization: Continuously explore AI-driven approaches to enhance customer interactions and satisfaction. 

What We Look For In You:

• Preferred majors include Computer Science, Data Science, or a related field. Advanced degrees are a plus.
• Minimum 1 year of relevant work experience in AI product management, business analysis, data analyst or a related field.
• Previous experience in customer service roles is a strong advantage, particularly in applying AI to enhance customer interactions.
• Strong programming skills in Python, with experience in data processing tools and NLP technologies.
• Proven ability to independently carry out POC projects from conception through to validation, with a track record of translating successful POCs into operational applications.
• Strong self-motivation and innovative spirit, able to think creatively and strategically in a rapidly changing business environment.
• Strong teamwork and collaboration skills
• Excellent communication abilities in both Chinese and English, both written and verbal.

Cultural Fit and Values:

We are a company driven by a strong cultural ethos:

• Get Things Done: We value action-oriented individuals who are not afraid to take initiative and deliver results.
• We Before Me: Collaboration and teamwork are at the core of our values. We prioritize collective success over individual achievement.
• Do Things Right: We believe in maintaining high standards of integrity and excellence in everything we do.

Perks & Benefits 

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances 
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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