Product Manager - Collections

Location: Bristol, London, Glasgow (You have the flexibility to work wherever suits you best)

Team: Collections

Salary banding:  £55,660 - £65,660

Experience: Expert

Working pattern: Full-Time

Reporting to: Product Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Dynamic, Ownership-oriented, Customer-centric

Top 3 qualities for this role: Proactive, Decisive, Strategic

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 
We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Where in the world of OVO will I be working?

As OVO moves closer to 4m customers, our Data teams enable our strategy to provide a world leading, carbon net zero, and digitally enabled experience.  Use and protection of data is core to OVO’s ambition to be Britain’s decarbonisation partner - helping us better understand our customers and support real time interaction management to strengthen the value of our relationship.  Data helps us develop diversified products and services to support carbon free living, both as real time data insight to propositions and as information, as we iterate and test our products and performance.

This role reports to the Product Lead within the collections. The product role focuses on building the foundations of our collection service through risk decisioning, eligibility service and data pipelines.

Product Manager - Collections 

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

As OVO moves closer to 4m customers, our Data teams enable our strategy to provide a world leading, carbon net zero, and digitally enabled experience.  Use and protection of data is core to OVO’s ambition to be Britain’s decarbonisation partner - helping us better understand our customers and support real time interaction management to strengthen the value of our relationship.  Data helps us develop diversified products and services to support carbon free living, both as real time data insight to propositions and as information, as we iterate and test our products and performance.

This role reports to the Product Lead within the collections. The product role focuses on building the foundations of our collection service through risk decisioning, eligibility service and data pipelines. 

What will I be doing?

You will be part of an exciting team that is focused on using data-driven insights, machine learning tools and data decisioning frameworks to optimise our collections processes. As a Collections Product Manager with a strong understanding of data and machine learning, you will work with data analysts and engineers to develop valuable tools which improve customer outcomes and drive commercial and operational value.

• Manage OKRs & KPIs for a cross-functional team that supports collections priorities, reporting on performance and progress
• Be the voice of the customer with regards to ethics on how their data is used to support positive collections outcomes
• Growing the products suite demonstrating how they drive value and identify further opportunities to shape future requirements and products to improve collections
• Key contact for multiple stakeholders across product, commercial and operational teams to support measurement of success for the collections product, managing new requirements to develop into actionable workstreams for the product roadmap.
• Evolve and monitor the product roadmap celebrating delivery of key milestones, understanding impact of change and communicate effectively with the team and senior stakeholders
• Support the day-to-day management data products, working with exceptionally talented analysts and engineers to build and maintain measurement of products including segmentation, propensity models and core data assets, with a focus on improving collections outcomes.
• Working with the product lead to develop data strategy for the collections product based on product roadmap.
• Working with the wider data community to support the development of data within the collections product area.

Is this the job for me?

• Proven experience as a product manager, with experience of productionising and scaling product to deliver great experiences for our customers. 
• Familiar with common product design principles and frameworks and ability to apply those to drive product development
  
  
• Experience in agile delivery and product management, in a cross functional / matrixed organisation.
  
  
• Understand advanced analytics and data and the value of data. Know what the art of the possible is, without necessarily knowing the technical details of how it’s achieved.
  
  
• Demonstrable ability to assess opportunities and risks related to current and new products to support business plans.
• Finance or data background is a benefit but not neccisary

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!