Product Manager

Overview

• The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. This role is aligned to the Workforce Acceleration Initiative (WAI). WAI is a federally funded CDC Foundation program with the goal of helping the nation’s public health agencies by providing them with the technology and data experts they need to accelerate their information system improvements. Working within Northwest Portland Area Indian Health Board the Product Manager will help increase the public health agency’s capacity to build the modern systems, tools and technology they need to address public health needs effectively. This position will work within the IT department but work across the organization with various projects and departments. This role is best for someone who is mission driven and is comfortable bringing a product mindset to organizations who may be unfamiliar with this approach. This Product Manager will be hired by the CDC Foundation and assigned to the Northwest Portland Area Indian Health Board (NPAIHB). This position is eligible for a fully remote work arrangement for U.S. based candidates. NPAIHB is a tribally owned and operated non-profit organization serving the 43 federally recognized Tribes in the states of Idaho, Oregon, and Washington. Led by the NPAIHB Board of Directors, NPAIHB’s mission is to “eliminate health disparities and improve the quality of life of American Indians and Alaska Natives by supporting Northwest Tribes in their delivery of culturally appropriate, high-quality health programs and services.” NPAIHB is a mission-driven organization with a staff of over 120 professionals dedicated to advancing Tribal health for the 7th generation in the Pacific Northwest.

Responsibilities

• Collaborate with public health agency programs and technical teams to develop and deliver high-quality, user-friendly technologies that improve access to data for decision making.
• Work to understand public health agency needs and processes. Collaborate with the public health agency technical team to create a shared vision for how to best prioritize and address the most critical challenges.
• Document business practices and workflows, identify opportunities for improvement, support process improvement, discover issues and deliver improved value.
• Assess operational use cases for existing products across the organization and identify duplicative software systems/tools to potentially sunset
• Develop a streamlined product strategy that emphasizes interoperability of software systems/tools utilized across the organization
• Prioritize initiatives based on business needs and requirements.
• Oversee the delivery of technical solutions from concept to release, while ensuring smooth operations and continuous product improvement.
• Test products and new features to confirm usability and identify bugs.
• Apply industry knowledge of best practices, emerging technologies, and product offerings for software solutions to support a streamlined product management approach
• Contribute to product strategy and success metrics, which may include Key Performance Indicator (KPI) models and analytics.
• Collaborate in the creation of product development and management documents, including roadmaps, project briefs and user stories.
• Be strategic and tactical to help define the product strategy.
• Build solid relationships with partners to understand users' needs, program goals, and the program's policies and operational constraints so that you can develop products that are valuable, usable and feasible.
• Provide product management advice and guidance to the public health agency and the CDC Foundation to share expertise and build capacity.

Qualifications

• Required Qualifications
• Bachelor’s degree required, with a preference for Business, Computer Science, or Information Systems.
• Minimum of 5 years of experience in digital product management.
• Experience developing a product vision and strategy and have led multi-disciplinary teams to achieve that vision from concept to launch.
• Experience collaborating with a multi-disciplinary team to translate the product vision and lead the team through smooth and continuous delivery.
• Experience working on a mature product balancing the need to address technical debt with new product enhancements through continuous iterations.
• Knowledge and experience with project management methodologies, principles and processes.
• Experience and an understanding of product objectives, goal and metrics to oversee the development and implementation of large-scale projects.
• Experience using data to make decisions, gathering data insights by design to improve product outcomes.
• Demonstrated experience developing and maintaining working relationships with internal and external partners and can effectively promote collaboration among differing viewpoints.
• Experience providing guidance in the areas of digital systems/products, data sources and the collection and context of data.
• Knowledge of user experience design and user research principles and concepts.
• Ability to communicate and articulate problems and resolutions to designers.
• Experience working in a virtual environment with remote partners and teams.


• Preferred Qualifications
• Ability to translate user or data insights into actionable design comments and critiques.
• Outstanding interpersonal and teamwork skills; and the ability to develop productive working relationships with colleagues and partners.
• Experienced in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out.
• Strong understanding of technical concepts and legacy systems.
• Capability to embed privacy and security into product delivery processes and design.
• Proficiency in Microsoft Office 365.

NPAIHB Standards of Conduct

• Act in service to the Tribes and Tribal communities we serve.
• Uphold the Mission, Values, and Vision of the NPAIHB.
• Maintain the highest level of confidentiality with all NPAIHB information and documentation.
• Consistently exhibit professional behavior and a high degree of personal and professional integrity and impartiality appropriate to the responsible and confidential nature of the position.
• Exercise good judgment and initiative in performance of duties and responsibilities.
• Demonstrate high emotional intelligence in the performance of all duties and responsibilities.
• Orientation toward learning, innovation, service, and the building of second-line leadership.
• Commitment to building an organizational culture which centers NPAIHB’s service to Tribes, promotes professional excellence, and builds an environment where employees grow and thrive.
• Commitment to build an inclusive workplace across a range of identities and experiences, including (but not limited to) geography, age, gender identity, gender expression, sexual orientation, ethnicity, class, language, disability, religion, spiritual practices, and immigration status.
• Sees diversity as a strength, and equity as a baseline.
• Work in a cooperative manner with all levels of management and with all NPAIHB staff.
• Effectively plan, organize workload, and schedule time to meet workload demands.
• Use reasonable judgment to consistently display professional work attire during normal business hours, and/or dress appropriately for the workday, space, or event in lieu of a formal dress code.
• Be present, available, and responsive for meetings and calls during regular working hours (generally 8 am - 5 pm PT)
• Commit to sharing knowledge and building expertise by participating in all virtual spaces in our workplace with cameras on.
• Show consideration by communicating effectively and building collective understanding.
• Recognize that relationships are the cornerstone of NPAIHB’s work by treating all NPAIHB delegates/alternates, partners, staff, and American Indian/Alaska Native people with dignity and respect.
• Participate willingly in NPAIHB activities.