Product Manager – Benefits Integrations Management

Product Manager – Benefits Integrations Management

Given the constant evolution and consumer demands, we are seeking an individual who can assist Visa and Clients in delivering an optimal consumer experience for cardholders, maximizing our benefits usage and relevance, and managing our loyalty platform.

The Product Manager will lead clients and partners benefits integrations focus on optimal consumer experience.

Collaborate with cross functional internal teams local, regional and global, as well as all issuing banks, acquirers and strategic partners.

This role requires embracing end-to-end ownership benefits integrations identifying market opportunities and requirements, contributing to the development and execution of Visa’s products growth in Brazil.

Successful candidates will be highly adaptable, possess strong interpersonal and organizational skills, and be able to effectively manage multiple initiatives. The ideal candidate will have a blend of technical and business skills, capable of working with clients and partners on API integrations, responsible for integration P&L, and managing several complex projects simultaneously. This includes tracking project timeframes, revenues, and expenses– a minimum five years of professional experience in relevant credit card benefits industries and functional areas is required.

This role will require the following tasks to be performed on a daily basis:

   1.       Identifying opportunities:

• Prospecting potential new partners, analysis of opportunities, and understanding of market gaps.
• Conduct product adaptations to local needs defining end-to-end solutions.
• Pricing analysis and product Risk Assessment.

2.         Sales Support

• Work with Sales teams and issuers directly, to identify best opportunities and sales channels available.
• Identify and develop best practices to be shared with clients and other Visa offices.
• Lead loyalty solution and benefits platform implementations within clients and partners.

3.         Benefits Platform Management and Loyalty

• Development and continuous enhancements in order to keep solutions up to date and according to client’s needs: new, innovative, with high service levels, fully digital, mobile and value add strategies that meet the needs of today’s global consumers and businesses.
• Maintain Loyalty Platform strategy, revenue, market adoption, and tactical plans to each of key issuers, seeking best in class performance.
• Maintain / expand relationship with local partners, seeking business opportunities and strategic alliances for Visa and clients.
• Managing the integration of issuers with our existing benefits solutions, Benefits Management Platform (BMP), and Visa Airport Companion (VAC).
• Collaborating closely with the Concierge provider to ensure a seamless experience for consumers and facilitating issuer’s integration.
• Partnering closely with our insurance benefit provider to ensure their platform is ready for immediate issuer integration upon market delivery.
• Overseeing our loyalty platform, collaborating with issuers on campaigns, and managing integrations.

Skills - Professional/Technical/Business

• Develop and maintain cross functional relationships with all Visa teams.
• Experience in and/or significant exposure to the payments industry, track record of transformation / change agent.
• Experience in API technical partners integrations.
• Experience credit card value propositions and execution of services and experiences for the segment. Deep knowledge in these segment needs, preferences, types of communication. Strong level of orientation to detail.
• Education: Bachelor Degree.
• Language knowledge required: Fluent English and (Spanish is desired).
• Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions, manage uncertainty.
• Strong written and in-person communication skills, including ability to develop business requirements, stakeholder documents, and other key communications.
• Experience in digital services/products development, implementation and management.
• Ability to structure and manage complex cross-enterprise projects and processes with multiple stakeholders. Ability to prioritize deliverables and projects to meet OKRs and timelines efficiently, utilize agile methodology by quickly delivering value, adapt to changes in priorities, and structure and manage multiple initiatives simultaneously
• Ability to handle multiple tasks at once.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

The ideal candidate will have a blend of technical and business skills, capable of working with clients and partners on API integrations, responsible for integration P&L, and managing several complex projects simultaneously. This includes tracking project timeframes, revenues, and expenses– a minimum five years of professional experience in relevant credit card benefits industries and functional areas is required.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.