Product Manager, Automation/Workflows & AI

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

As the Product Manager of impact.com’s Automation/Workflows and AI team, you will be responsible for building innovative products that provide our customers with powerful tools to find, form, and foster productive partnerships. 

You will play a critical role in shaping impact.com’s partner experience offerings by working closely with our Data Science team to generate meaningful insights and enable the next best step at scale. The ideal candidate has an understanding of AI and machine learning and has experience in delighting customers with personalized and actionable recommendations and contextual guidance that enhance the partner experience, increase productivity and drive growth.

This role requires a candidate to deeply connect and understand the customer and business needs and partner closely with stakeholders to develop the strategic direction of the product and build out the coinciding roadmap. You will be responsible for influencing stakeholders and cross-organizational action by telling the customer’s story and substantiating recommendations for change.

The Product Manager requires at least 6 years of experience successfully managing, growing, and commercializing SAAS software products. They should demonstrate a proven track record in scaling businesses through automation. While experience in building and launching AI features is a plus, the primary focus is leveraging technology to streamline processes and unlock new avenues for growth.

What You'll Do:

• Experience in designing, implementing, and managing automated solutions is highly desired. This could involve knowledge of automation tools, frameworks, and best practices in automating workflows and processes.
• Proven history and track record of setting goals/OKRs and achieving success in increasing efficiency and scalability through automation.
• Action-oriented with a demonstrated ability to solve complex problems by creating customer-first automation-centric solutions and iterating quickly to get results.
• Ability to think strategically and implement tactically.
• A strong understanding of product design, user experience, and product testing.
• Ability to prioritize tasks effectively and handle multiple projects simultaneously.
• Expertise in agile development, defining product requirements and user stories
• Ability to work cross-functionally, effectively influencing other teams to align on product strategy to ensure good communication and on-time execution.
• Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships.
• Strong interpersonal skills and ability to communicate effectively through various methods.
• Self-starter who has a problem-solving aptitude and inventive thinking skills
• Possess the ability to analyze and interpret large datasets using tools like MySQL, BigQuery, Postman, and specialized platforms to extract meaningful insights and inform strategic decision-making in a timely manner. While comfortable working with data in various formats, including spreadsheets for smaller datasets, your strength lies in efficiently extracting insights from large and complex datasets.

What You Have:

• Develop and maintain a product backlog, prioritizing work according to strategic objectives, business needs, project evolution, and customer requirements.
• Research, define, design, and manage the development of new features and upgrades to existing ones. 
• Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. 
• Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics, and Marketing teams to deliver on your vision and strategy.
• Serve as a Subject Matter Expert (SME) for your feature area, demonstrating a comprehensive understanding of its full capabilities, business value, and role in the industry.
• Lead projects with autonomy, proactively identifying and addressing issues impacting product delivery, making trade-off decisions, and managing team interdependencies.
• Author key documents and lead reviews related to your feature area, and engage in discussions beyond your primary focus.
• Monitor and evaluate the success of launched products and features, using key performance indicators (KPIs) to inform future product development strategies.
• Build feedback and data loops into products and feature sets to enable continuous, systematic improvement. 

Benefits:

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Impact recognizes the constant change in the modern work environment and the importance of providing employees equipment to excel at their jobs in the office or remotely. To support this initiative, the company has implemented a one time technology stipend for all new employees hired on or after April 1, 2024. 

Salary Range: $150,000-$170,000 per year plus additional variable annual bonus up to 5% contingent on Company performance plus eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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