Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
About this role
As an Intern in our Product Management team, you will be working closely with senior product managers as well as a diverse range of stakeholders across our commercial, marketing, operations and engineering teams. You will play an important role in the definition and execution of product analysis, design, documentation, rollout and optimisation across a range of features and initiatives, ultimately contributing to valuable solutions for our customers and merchants and the growth of ShopBack’s network.
Your Adventure Ahead
- Work with product managers and commercial partners to identify factors affecting product / feature performance and growth; refine KPIs, success metrics etc. to track product performance by deconstructing product strategy, goals and value propositions
- Provide analytics support to product initiatives in your associated business functions including creating business cases to justify taking or not taking actions
- Champion a better experience for users by 1) being the voice of users with the insights you generate; 2) collectively shaping & prioritizing feature decisions with quantitative input; 3) taking a sense of ownership on metrics and tracking to improve UX
- Collaborate with PMs and local commercial partners to explore, recommend and drive alternative solutions end to end based on use cases and prioritization
- Capture requirements from different stakeholders for new features, providing both a summary and the detail to ensure those features are successful
Essentials to Succeed
- Able to document, clarify, and break down processes into logical steps. Able to communicate these processes effectively either in written format or flow charts
- Has the ability to problem solve by breaking-down a problem into its component parts
- Capacity to communicate succinctly, with clarity and thoughtfulness
- Is able to provide actionable feedback on user interface and user experience designs
- Is able to interpret data and identify patterns to make hypothesis-driven decisions
- Is proactive with self-learning by reading documentation and seeking out domain experts
- Able to commit for a minimum of 6 months, full time
- Proficient in using SQL and familiar with software development processes is a plus
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
