Product Link/Vision Link Administrator

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

This position will proactively support Carolina Cat equipment and customers and their equipment by managing telematics functions and administration. This includes but is not limited to connecting and registering telematics devices, maintaining their respective subscriptions, and registering user accounts. Maintain and Manage customer DCN and UCID accounts pertaining to VisionLink.

Essential Functions

• Obtain registration data to connect telematics devices for Carolina Cat from New sales, Used sales, and the Cat Rental Store.
• Work with technicians to ensure satisfactory data is supplied to the back office for registration when telematics devices are installed on customers’ equipment.
• Work in Caterpillar’s DSP portals to register and maintain subscriptions
• Activate 3D Ready subscription and assign a cost to assets.
• Manage telematics bills from Caterpillar and Trimble to ensure Carolina Cat and its customers are being billed accurately.
• Onboarding new customers as needed with DCN & CWS identification
• Maintain the CVA non-reporting assets action list
• Work with other Cat Dealer Product link admins to ensure subscriptions and services are maintained across territory lines when machines are sold or transferred.
• Identify and resolve telematics data and portal issues using Caterpillar’s DSN network and Trimble support systems.
• Assist Technology Technicians with technical issues as a liaison to the DSN and Trimble support networks.
• Serve as the resident product link expert and stay updated on new offerings from Caterpillar and Trimble on telematics to ensure our technology technicians have adequate tooling and skills to perform their duties.
• Monitor Product link parts inventory levels and communicate resource and stocking level concerns.
• Attend offsite Caterpillar training seminars when necessary; overnight travel of no more than a week at a time is usually required, depending on the location.
• Work with customers and assisted them in integrating telematics data into their business system through API feeds.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school degree,
• Two or Four year degree highly preferred
• Experience in service and/or parts recommended

Computer Skills

• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Experienced user of the dealer’s business systems (SISWEB, Contract Tracking, Work Order, or Parts Ordering) with ability to learn new platforms such as CM Dashboard, EMT and Service Scheduler

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT