About the Position
The Customer Insights Coordinator is responsible for coordinating and documenting user feedback sessions to support the product development process. This role involves scheduling feedback calls with customers, capturing detailed notes, and organizing feedback to help product managers and designers enhance the user experience.
About the Team
The Product and Design team at FiscalNote is where the magic happens. The team includes product management, product design, project management, data products, and professional service. Product works to understand the customer and market needs to design and deliver world-class solutions that meet those needs. If you want to work in a highly engaged and collaborative environment to solve emerging challenges, the Product and Design team at FiscalNote is for you.
About You
You are an organized and detail-oriented individual who thrives on connecting with users and gathering their insights. Managing schedules and coordinating calls comes naturally to you, and you ensure that every feedback session runs smoothly. Your strong communication skills enable you to accurately capture user feedback and present it clearly to internal stakeholders, making sure that valuable insights are not lost. You are adaptable and thrive in dynamic, fast-paced environments, where you can contribute to the continuous improvement of our products through user-centric insights.
What To Expect In This Position
- Coordinate and schedule user feedback calls, ensuring timely communication with participants and internal teams.
- Coordinate with PMs and Product designers to document feedback from user sessions, creating detailed notes and summaries that highlight key insights.
- Organize and categorize feedback to ensure it is easily accessible and actionable for product managers and designers.
- Maintain a database or repository of feedback sessions, tracking key themes and trends over time.
- Work closely across product, sales, and support teams to identify target users for feedback sessions and align on discussion topics.
- Assist in preparing discussion guides or surveys for feedback sessions, ensuring consistency in data collection.
- Support the development of reports or presentations that summarize user feedback and its impact on product improvements.
What Sets You Apart
- 1+ years of experience in customer support, product research, or analogous customer facing role.
- Strong organizational skills and experience managing multiple schedules and deadlines.
- Excellent written and verbal communication skills, with the ability to summarize conversations accurately.
- Proficiency in tools for scheduling and organizing feedback, such as Google Calendar, Zoom, Google Meet, etc.
- Experience using CRM or project management tools (e.g., Salesforce, Notion, etc) to manage feedback and interactions (preferred).
- Familiarity with digital products or SaaS environments (preferred).
