Shopping habits are changing – transacting online is becoming more popular than face to face, we are shopping on/with different devices and, have more choices to pay for our goods/services. Visa is evolving its own capabilities to benefit from these changes, but also shaping and accelerating the shift by bringing to market new payment experiences.
Visa’s product innovation team is responsible for commercializing new propositions and product and shape the future of commerce. This team is formed by experts coming from diverse background of product management, architecture, design and research. The Product Manager Innovation will report into a senior product manager and, will be responsible for representing the business perspective of the solutions and, drive commercial outcomes.
In its day to day working this role will interact with internal and external stakeholders. Internally, the person will work with designers, technical experts and engineers to create and refine new payment experiences. Externally, the person will evangelize solutions to a diverse set of Visa’s clients such as merchants, acquirer, processors and financial institutions for commercial adoption.
Responsibilities:
- Work with clients and interdisciplinary teams of product, design, and engineering in the development of new use cases/PoCs, applying a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.) Lead the business perspective on relevance to Visa, business modeling/case. Articulates the “Business Challenge” at the beginning of the project to ensure potential user and business impacts are relevant and defined early (e.g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?)
- Participate in the delivery of a range of projects that could vary based on personna, problem/opportunity defined
- In partnership with design and technology determine the gap to explore, test, refine, and recommend a final solution.
- Work with designers + design technologist to make things tangible/real versus theoretical
- Demonstrate in-depth knowledge of Visa’s capabilities, payments, commerce ecosystem, think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale
- Articulate the desirability, viability and feasibility of recommendations.
- Support client engagements cycles (from selling, scoping, research, client delivery and go-to-market).
- Use project management, facilitation to inspire the joint Visa + client / partner team to deliver their best
- This role will report into the Director of Product Innovation, Europe and will be based in Berlin, with exposure to key stakeholders and leadership across Visa Inc.
- Graduate degree or higher qualification.
- Experience in commerce & payments (card/non card), new product design, or financial services product development
- Banking, fintech, merchant/acquirer side experience required
- Product design/development experience, with a strong track record in innovative new product development, problem solving, scaling pilots to commercialization
- Data informed to create business cases , well versed in market research and business analytics
- Expertise in innovation and product development methodologies from applied Human-centered design(HCD) to service design, and agile (SAFe) scrum
- Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
- Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
- Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements and pilot sprints
- Proven ability executing go-to-market for new product pilots with OKR and optimization strategies
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
All your information will be kept confidential according to EEO guidelines.
