Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva has been investing in customer success since the founding of the company. To further these efforts, Veeva OpenData is now expanding our Product Expert team. You will work alongside our product, sales, and services teams to help customers achieve even higher levels of success.
The Product Expert will provide strategic guidance to named OpenData customers to increase the value they get from OpenData product. The Product Expert will act as a strategic consultant to identify opportunities for improvement and generate the right usage/adoption of OpenData long term.
In addition, the Product Expert will identify and promote best practices across customers, guarantee customers the right level of OpenData knowledge (actual/future), and identify any product gap.
We are looking for members of this team to work with Veeva's most strategic customers across Europe. As a member of the Product Expert team, you will help to develop the specific strategies, tactics, and processes that will make this team truly valuable to ongoing customer success.
To help calibrate the expectations of this team, the Veeva Product Expert team is not a team of Account Managers that know a little product. It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.
Successful candidates have Veeva or other data providers related consulting experience.
What You'll Do
- Drive customer success by ensuring customers fully utilize and benefit from Veeva OpenData
- Lead our customers as the OpenData subject matter expert towards the best OpenData experience
- Evaluate how customers manage their OpenData investments and identify opportunities for efficiency and effectiveness improvements
- Support customers with OpenData deep dive and education sessions through reporting and product releases (promote awareness of the latest innovations for each OpenData release cycle)
- Be the customer advocate for product innovation and work with the OpenData Product Team to identify possible product enhancements from customer feedback
- Manage (ad-hoc) customer requests with the help of a cross-functional Veeva team (product, services, operations, strategy)
- Drive OpenData product communication
- Collect OpenData best practices and share these learnings with OpenData management
- Develop strong customer relationships, lead regular meetings, and identify and implement product adoption strategies
- Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva
Requirements
- 5+ years of data experience in the Life Science Industry
- Proven track record of establishing client-facing relationships as a strategic trusted advisor
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying technical levels
- Excellent written and verbal English skills are essential
- Strong analytical skills
- Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption
- Self-starter who will take ownership of the ongoing success of large clients
- Bachelor's Degree
Nice to Have
- Veeva Product experience
- Data Analytics experience
- Fluency in another European language
Perks & Benefits
- Veeva Christmas Break in addition to annual leave as per the country of residence
- Fitness expenses reimbursement program
- Employee development program
- Veeva Giving charity program
- Health insurance program
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
