Product Education Team Manager

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are seeking a highly skilled and passionate individual to join us as a Product Education Team manager. This role offers an exciting opportunity to contribute strategically while remaining hands-on. The successful candidate will inspire a team to creatively design and deliver impactful customer education content and user learning experiences, and build a best-in-class omni-channel learning program. 

The role requires a dynamic leader with strategic vision and execution experience. The Team Manager of Product Education will report to the VP of Product Marketing.

As a Product Education Team Manager you will:

• Develop and implement a comprehensive customer education strategy aligned with users’ retention goals and usability goals.
• Lead strategically and tactically. Balance strategic contributions with individual contributions to drive functional success. 
• Develop communication plans and outreach strategies to promote adoption and engagement in the new Similarweb Academy
• Mentor and guide your team while individually contributing to personal projects.
• Gain and maintain expert understanding of Similarweb products and customer personas, use cases, value propositions, positioning & messaging.
• Build the right infrastructure, assets, and distribution for a holistic, scalable approach to product education.
• Balance and prioritize initiatives and the needs of many stakeholders.
• Work with product analytics and marketing ops to create robust reporting on the efficacy of various education initiatives
• Ensure delivery of high-quality content that maintains consistency of product voice for different solutions, while still using customer-specific and industry-specific language
• Set business requirements for product education for tools and systems
• Upskill team members to ensure they stay current with industry trends and best practices. Identify skill gaps and implement training programs to enhance team members' capabilities.

What skills we’re looking for in the perfect candidate:

• Self-starting leader, comfortable with agility in a fast-paced and rapidly-changing environment, where ambiguity fuels your curiosity, creativity, and tenacity

Expert in adult learning principles and learning experience design and methodologies.Experience in building an Academy program for a SaaS company

• 5+ years of experience in B2B SaaS, with at least 3+ years experience leading a high-performing customer education or customer experience team
• Ability to create, analyze, and communicate the KPI’s associated with performance, with a focus on continuous improvement
• Experience developing omni-channel customer education programs and strategies 
• A portfolio of extraordinary educational content you have produced yourself, along with statistics and metrics that show tangible business results from your work
• Expert at turning complex ideas into simple, and easy to understand copy that drives value, activation, and adoption
• Technical expertise with education platforms (e.g. Zendesk Guide, various LMSs, Appcues) and authoring tools (e.g. Articulate Storyline, Camtasia, Screenflow) 
• Native English speaker
• Exceptional writing, editing, and presentation skills
• Excellent leadership skills and a background of hiring, motivating, developing, and retaining world class talent

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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