Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We’re looking for a product designer to join a brand new team working to create an AI chatbot experience - something that has never existed before at Zopa!
The AI chatbot experience will look to help people manage their money, meaning it needs to be able to present complex information back in a way that’s digestible and actionable for a customer.
There’s opportunity to challenge what a great chat UI interface looks like and work with our Design System UI designer to create new patterns and components.
We're looking for an empathetic, critical thinker who is passionate about bringing real value to customers and is excited to join a mature design team with ambitious goals.
This role will be reporting into one of our Senior Product Designers and will be expected to be in our office 2 days per week (ideally Tuesday and Thursday).
A day in the life:
- Owning the product design end-to-end, including discovery, ideation, delivery and iteration
- Working to define the key ways our AI chatbot is going to respond to customer needs, and designing the relevant experiences and journeys.
- Working closely with the product team to align on objectives, hypotheses, success measures for this work.
- Conducting research and testing with current and future customers.
- UI design for the chat interaction, including data visualisation where needed
- Working to support the evolution of our Design System in line with the requirements of the AI chat experience.
- Communicating and collaborating with stakeholders of all levels of seniority
About you:
- You have a portfolio which demonstrates your end to end process and outcomes that you've driven
- Have strong UI design or data visualisation skills and can evidence your experience in this area
- Care deeply about solving customer problems and creating customer-centric products
- You’re used to working on ambitious projects with a variety of stakeholders
- Are passionate about inclusive design
- You thrive working in fast paced environments as part of cross-functional teams with short feedback loops
- Have a growth mindset and look for opportunities for team and personal development
- Possess excellent communication, collaboration and facilitation skills
#LI-LK1
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
