parcelLab, the leading Post-Purchase Experience platform, is expanding globally. We are searching for top talent worldwide to help us bring people and brands closer together.
We are looking for a Product designer to join our Product team.
As a Product Designer within our product team, you will play a key role in shaping the visual and interactive aspects of our products. Your creative vision will guide the development of engaging, intuitive, and visually appealing product experiences. You will work closely with Product Owners across different product lines, providing design expertise that complements our product strategies and meets market and customer needs.
As a Product Designer, you will contribute to the backlog by providing design perspectives and insights, assisting the Product Owner with prioritisation. You will coordinate the design aspects of the development, ensuring the product's full roll-out/productization aligns with design goals. Additionally, you will engage in team-specific internal projects and tasks to support overall product development.
What to expect:
- Manage design projects, including setting timelines, collaborating with our frontend engineering team & product team to ensure smooth development and rollout of design elements.
- Work closely with Product Owners to understand product vision and strategy, ensuring design aligns with business goals and user needs.
- Develop and iterate on design concepts for new functionalities across our product suites, from initial sketches to final deliverables, ensuring they meet our high standards for aesthetics and usability.
- Prototype and test designs to refine user experiences before full rollout/productisation.
- Contribute to internal design projects by defining and shaping a UI design system that enhances our team's capabilities and processes, to be utilized by all company teams.
- Stay informed about market trends, industry best practices, and the competitive landscape to identify opportunities for innovation and differentiation, resulting in impactful product differentiation.
What you need to succeed:
- Proven experience in the field of Product Design, with a strong portfolio showcasing your skills in user interface design, user experience design, and visual design.
- Experience in independently developing product/feature concepts, beginning with comprehensive market research and customer interviews
- Deep understanding of customer needs and a commitment to delivering exceptional value
- Proficiency in design and prototyping tools (e.g.,FIGMA, Sketch, Adobe Creative Suite, InVision).
- Excellent collaboration and communication skills, with the ability to work closely with Product Owners and other stakeholders.
- A keen eye for aesthetics and details, coupled with a user-centric approach to design.
- Ability to manage multiple projects simultaneously, with a knack for prioritizing tasks based on business impact.
- Strong analytical and problem-solving skills to make data-driven decisions and prioritize effectively.
- Proficient in Agile methodologies and experience collaborating with cross-functional teams.
- Fluent in both written and spoken English. Knowledge of other languages (German, French, Spanish, etc.) is a plus.
Nice to have:
- Previous experience in the e-commerce or retail industry.
- Product Design experience in SaaS or startup/scale-up environments.
- Experience in UI development with React or similar front end frameworks.
Perks & Benefits:
🧠 Plenty of room for your own ideas...space to try, fail and learn!
🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
🧘🏽♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform
TELUS.health
🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!
About parcelLab:
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It’s all in a day’s work for us:
- Monitor over six million shipments per day
- Now actively managing operations experiences in 153 countries across the globe
- Send around thirteen million pro-active, personalized, event-driven emails
- Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
- Creating over 40 million reasons for people to fall in love with brands each day
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.
