Product Designer (L3)

See yourself at Twilio

Join the team as Twilio’s next Senior Product Designer (L3) and help shape the future of our messaging platform.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

This position is needed to design customer experiences focusing on Twilio’s messaging platform experience. You’ll own critical design projects end-to-end while collaborating with multidisciplinary teams to discover, define, and design lovable products for customers. The ideal candidate will be a vocal and committed advocate for our customers, takes a holistic, human-centered approach to design, and is a supporter of our inclusive Design System. You will work alongside product designers, product managers, engineering partners, and our customers.

Responsibilities

In this role, you’ll:

• Define, design, test, and refine user interfaces, components, and frameworks that enhance both developer and customer experiences, ensuring seamless, intuitive, and user-centered solutions.
• Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Collaborate with our product and engineering partners to understand customer needs, design products and workflows to unlock their potential.
• Facilitate team discussions and workshops to collaboratively solve product challenges and ensure alignment on design direction.
• Manage and integrate feedback from cross-functional teams, effectively communicating and escalating risks when necessary.
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A portfolio showcasing a breadth and depth of projects that demonstrate mastery in tackling complex design challenges, driving strategic decisions, and delivering impactful solutions.
• Proven ability to lead and refine user-centered designs, collaborating effectively with cross-functional teams to ensure exceptional user experiences across products, while shipping high-quality user interfaces and flows with design consistency.
• Strong communication, facilitation, and presentation skills, with a demonstrated ability to articulate design concepts and lead discussions in fast-paced environments.
• Proficiency in user research methodologies, applying insights to inform design decisions and ensuring alignment with UX best practices and design principles.
• Experience collaborating closely with product and engineering teams to align design solutions with business goals and technical requirements, demonstrating strong time management and organizational skills.
• Strong problem-solving skills with the ability to iterate quickly and adapt to evolving needs and constraints.
• Has 3+ years of industry experience.

Desired:

• Has 5+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
• Experience at a SaaS software company serving B2B customers.
• Basic knowledge of APIs and experience designing for API products that cater to developers as a primary persona is a nice to have.

Location

This role will be remote, and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].