What are you looking for in your next company? An open, collaborative, and friendly culture? A diverse environment? Do you believe that users’ journey should be one holistic experience regardless of channels or devices? If these matter to you, we have some great things to talk about.
When you join our team, you’ll work with designers, product managers, and software engineers under the guidance of a more senior designer. Your role will be to take part in the design process from problem-framing to building conceptual solutions and to help deliver experiences that benefit our customers and their business.
You will be responsible for designing and developing embedded experiences on Salesforce and similar third-party platforms, enhancing and extending our product's capabilities within these environments. You’ll work to seamlessly integrate our solutions into Salesforce (or other third party), ensuring a cohesive user experience that aligns with our brand and meets client needs. This includes customizing and optimizing workflows, data synchronization, and user interfaces to make our product an intuitive part of the Salesforce (or other third party) ecosystem. You'll also be tasked with exploring opportunities to leverage third-party platform capabilities to augment our product offerings, bringing added value to our customers directly within the tools they use every day.
About Hearsay Systems
Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including BlackRock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, X, Instagram), websites, text, and voice.
In August 2024,
Yext (NYSE: YEXT) completed its acquisition of Hearsay Systems--combining its industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice. Now, brands will be empowered to manage all digital channels and touchpoints throughout the customer journey—from one single platform.
With globally distributed teams in North America, Europe and Asia, we are a tight-knit, dedicated team that passionately believes in our products, people, and culture.
About the role:
- Work closely with members of the team (both the scrum team and the design team).
- Conduct best practice audits, lead user research, gather and study analytics, and carry on usability tests to feed the design process with synthesized report findings.
- Design iteratively, using personas, journey maps, flow diagrams, sketches, wireframes, and high-fidelity designs.
- Validate concepts with appropriate user testing methods.
- Work with cross-functional teams including other designers, software engineers, product managers, and go-to-market professionals to create one cohesive, consistent user experience - from discovery to delivery, and after release.
- Champion best practices to ensure we are making informed design decisions together.
- Use and take part in the maintenance of the internal design system.
About you:
- 3-4 years of experience working as a UX or Product Designer.
- Understand and apply tools and practices of HCD and UX with guidance.
- Can articulate design decisions and the rationale behind those decisions effectively.
- Experience in creating designs with one or more of the following programs or technologies – Axure, Sketch, Adobe Creative Suite, Figma.
- Comfortable participating in the product development process with Product Managers and Software Engineers in a fairly autonomous way.
- Natural interest in helping others achieve their goals.
- Enthusiasm for learning and adopting UX design skills and techniques.
- Demonstrate analytical skills, identify problems, and suggest solutions.
- Strong communication skills in both Hungarian and English languages (verbal and written).
It’s a plus if you have:
- Experience in designing Salesforce interfaces.
- Trackable history of designing SaaS products.
- Experience in working with or being part of an agile product development team.
What we can offer you:
- Truely international team (working with team-members in the US and Mexico)
- Knowledgable team-members to learn from
- Modern tech stack
- Hybrid working model
- Extra paid time off
- Private health insurance
- In-office food & beverages - including lunch
- Mobile subscription coverage
In the case of non-EU citizens, You should have a Permanent Residence Card or Residence Card for Third-country National Family Member of EEA National, as we cannot support the visa process.
Our commitment to diversity and inclusion: Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at:
[email protected].
I hereby acknowledge that my personal data included in my application will be processed for the purpose of the recruitment process under the General Data Protection Regulation as of 25 May 2018, as amended from time to time.
