Product Design Manager, Post Booking Experience (Bangkok-based)

This role is BANGKOK-BASED, RELOCATION PROVIDED.

Getting to know our Agoda Design Team

Embark on a journey with the Agoda Design Team, a vibrant community of product designers crafting innovative solutions from the heart of Bangkok, Thailand, and Gurugram, India. As a pivotal force in our product-driven company, we collaborate closely with product managers and engineers to unravel customer challenges, shaping workflows, interactions, and visual interfaces. Whether you’re honing your craft, expanding your skillset, or stepping into a leadership role, now is the time to join a team that’s both scrappy and hands-on yet influential enough to drive change and shape product strategy. Be a part of Agoda’s Design team and contribute to unlocking the world for our global community of travelers.

About our Post Booking Experience Team

Our team is dedicated to revolutionizing the post-booking journey for our customers on our OTA platform. We are committed to providing seamless connectivity and personalized experiences that cater to every aspect of their travel journey. With a focus on user-friendliness and customization, we strive to create a cutting-edge post-booking platform that anticipates and fulfills our customers' needs at every step of the booking process.

The Product Design Manager, Post Booking Experience at Agoda is responsible for:

As Design Manager for our post booking experience team, you will help your product stakeholders to shape and execute the vision for both Agoda post booking consumer products and our agent tooling experience through design leadership and strategic contributions. Due to the high complexity and ambiguity of the CEG product domain, you’ll need to actively build connections with different function departments of the whole support business so that you will be able to provide great service to our customers and balance efficiencies for our agents. You’ll also be driving CEG user research strategies through deep understandings on both short term and long term business priorities.      
In this role, you'll strike a delicate balance between user-centric design and business objectives. You'll empower your team to advocate for the user while aligning their efforts with our overarching business goals and KPIs. Your influence will extend beyond the design realm as you champion the user and business needs, driving forward industry-leading UX solutions for our post booking experience products at Agoda.
Join us in creating experiences that redefine the standard for consumer engagement and satisfaction in the travel industry.

Day to day, it looks like: 

• Manage scope of work for your team, and you determine how to divide work amongst designers.
• Leading design strategy for complex initiatives and growing design leaders 
• Driving design vs business objectives and measurement alignment on core product initiatives that design team or product team drives
• You ensure successful execution by your team. You surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed. You ensure high quality design decisions are made.
• You maintain and apply a process for effective design. 
• You take steps to build a healthy, high performing, capability-complete team. You hire designers to fill open headcount. You foster a positive culture on your team.
• You coach and mentor your direct reports to make sure they hone their competencies and grow in their careers.
• Leading projects and groups to define and sell a coherent medium to long term vision, with milestones and short term actions to get there. Is building the design organization as a focus for wider company vision and strategy.
• You represent your team upwards to your manager: you ensure the team's priorities are well understood, you advocate for them, and you flag any underperformers, stakeholder misalignments, or other challenges they face.
• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice

Product Design Manager at Agoda means you have a track record of:

• Leading design strategy for complex initiatives and growing design leaders 
• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
• Using holistic thinking to identify customer experience opportunities that create impact across the organization
• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice
• Incorporating advancements in the field of product design to guide the skills and practices of our team
• Developing a deep understanding of current native technologies and design patterns, and can guide your design team to use these in practice

Qualities we value in design leaders:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

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