Product Design Manager (Hospitality)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Product Design Manager to join our team in Toronto. In this role, you will ensure your product design team delivers user experiences that restaurants will find useful and love to use while supporting the growth and mentorship of your team.

What you’ll be responsible for: 

Problem Solving

• Understand business objectives to solve highly abstract problems and uncover unidentified ones.
• Connect and lead teams in executing solutions end-to-end.
• Apply strategic thinking not just in execution but to shape how teams approach new problems.

Coaching and Management

• Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team.
• Supervises contributors on projects and manages the workload and backlog across the team.
• Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face.

Driving User-Centricity

• Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition. 
• Facilitates journey mapping and mental model exercises.

Systems Thinking

• Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team. 
• Lead a team in defining discovery components and evolving and elevating the design system.

Prototyping

• Create prototypes or support the team to do so. 
• Develop an excellent understanding of the current tooling within the team, and provide guidance to other designers on technical capabilities and constraints.

What you need to bring to the team:

• 1-2 years of industry experience in a people management role on a Design team, experience in matrix organizations a plus.
• A design-thinking education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
• An acute self-awareness and deep empathy - for both the customer and your team’s goals. 
• A tenured, evolutionary perspective on technology, product, and design practices
• Applied experience with service design practices and a practice of constantly evolving your design process.
• An appetite (and the skill) for working across all digital and physical manifestations of what we design.
• A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions.
• Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.
• A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
• Experience design sprint methodologies, tools, and processes.
• Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro, and JIRA.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Immediate access to health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning license
• 1 paid volunteer day annually

#LI-TL2