Product Coordinator

Mike Burton - Destination Sport Group

This is a hybrid role based in our Gloucester office, you must live within a commutable distance.

As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/

As part of the Product team, our new Product Coordinator will assist with the creation, costing and building of product while working with the wider business to monitor stock levels and to gather information and appropriate package elements to develop innovative products.

No two days are the same in this exciting role but on a typical day you will:

• Work collaboratively with the organisation’s travel, accommodation, events and customer service departments to design market-leading and customer-focused experiential travel itineraries that are relevant and appealing to the customer.

• Assist building, testing and refinining new and existing products to ensure each product offering is on brand and promotes the correct messaging and inclusions.

• Assist with the collation of all costs and services from the internal departments for the product range.

• Deliver a wide range of products that sit within the roadmap that has been agreed with the Product Manager and the wider business, ensuring that all products are made available for launch and are on-sale on agreed dates.

• Ensure regular and timely monitoring of sales figures line with product availability and requirements for bespoke, new and additional product in line with demand.

• Work with data and insight team for market intelligence and customer insights.

• Constantly strive to create and develop sales-focused and relevant product that matches customer demand and is innovative and progressive, where relevant, within the applicable product sector.

• Have a constant and detailed understanding and assessment of the competition and the travel industry to ensure the organisation’s product is at the forefront of relevant market factors, including price, inclusions, structure and innovation.

• Continually work closely with the sales, marketing and customer services teams to have a swift and informed knowledge of customer feedback as and when events happen.