Product Consultant

Product Consultant


🤔 Who are we and why do we do what we do?

We are a data and payments company on a mission! We’re a group of developers, financial experts, and optimists who share a vision for improving the financial wellness of people, their businesses, and their communities.

We started this company with the aim of changing how the industry used and viewed data. As architects of Open Banking, Open Finance, and Open Data, we strive to be a force for good — changing the status quo of how businesses interact with people. We strive to serve the whole population through every change in their finances.

We do this by powering businesses through our APIs and Personal Finance Tech solutions as well as our own personal financial management app for consumers.

We can only do that by being an inclusive and diverse organisation. We invest in our people, and enjoy an environment focused on innovation, collaboration and openness.

💰 What do we offer?

We champion flexibility, and we trust and respect our employees to deliver results in a way that best suits them, working around their own lives and commitments.

We live and breathe a fantastic culture of remote working and you may perform your duties predominantly from your home. However, the heart of Moneyhub is in Bristol and from time to time you will be required to attend company meet ups. Your role may require you to attend client meetings, networking events or group training sessions. You may also be required to work at such other place or places as we may reasonably require from time to time. As a minimum, you will be required to attend a quarterly All Team Away Day at a location of our choice (including overseas).

As well as a truly flexible approach, we also offer a fantastic range of benefits, including:

• Remote working - with quarterly away days, regular team meeting and face to face client meetings as required.
• 10% contribution towards your Pension from your very first day with us;
• 25 days of holiday (plus bank hols), rising to 30 days after two years;
• Choose to take your entitlement to UK bank holidays at other times based on your own days of significance;
• Private medical insurance, including cover for pre-existing conditions, plus dental and optical benefit;
• Six week Moneyhubber Family Pay when you become a new parent;
• Permanent health insurance and life cover  - much greater than the industry standard (death in service);
• Employee assistance programme;
• Professional development support, with dedicated allowance of time and money;
• Life event leave;
• Cycle to work scheme;
• EV Salary sacrifice scheme;
• £750 towards professional memberships
• Remote working benefits, including work from almost anywhere, access to co-working spaces and support for your home office set-up
• High spec laptop

Requirements

What is my role?

• I support our Sales Directors to increase conversion of prospects to clients
• Idea generation - I help bring alive the art of the possible to show how Moneyhub’s platform can create value for financial services clients and consumers
• I bring an understanding of financial services products, the challenges FS firms face, and knowledge of the Moneyhub platform’s features and functionality
• I work with Sales to understand each prospect’s business goals, processes and constraints to quickly create concepts and outline solutions that make the best use of Moneyhub’s functionality
• I ensure that what we sell is broadly aligned to our product vision and roadmap

Who looks after me?

Propositions Director

Who do I look after? 

This role doesn’t have any direct reports.

Who do I work with?

I work with the following teams to provide data related support: 

• The wider product consultancy team
• Sales / Sales support
• The Product Team
• Marketing

Why is this role needed?

To maximise the benefits of these new technologies for consumers, firms and for Moneyhub requires that we help clients and prospects understand the art of the possible, how it can impact their business goals, and how it can deliver value, fast. 

How will my success be measured?

• A sales led, and technically savvy, mindset to increase conversion from the top, to the middle/bottom of the funnel
• Work fast - often on limited information - to create ideas and bring concepts to life
• Provides a broad translation of client goals to concepts
• Uses FS domain knowledge to help Moneyhub design relevant solutions
• Works with stakeholders in UX and Marketing to quickly create and iterate concepts, demos and collateral - loosely based on our platform - to support the sales narrative

What are my day-to-day responsibilities?

• A Subject Matter Expert in Moneyhub’s Open Banking, Open Finance and Open Data platform, products and features
• You’ll work with clients and potential clients such as banks & building societies, lenders, wealth managers, insurance and investment providers so you’ll need to understand their challenges and identify opportunities 
• Early stage ideation that helps clients make the best use of the functionality available to solve their problems with our platform
• Able to recommend solutions and help clients build their business cases
• Understand clients’ current and target business processes to refine their requirements 
• A conduit between Sales and Product influencing the roadmap and championing new capabilities
• Working alongside technical experts to solve problems
• Able to describe and take account of any integration or configuration requirements when designing solutions
• Constantly learn new technical skills and apply these to solve problems, tailoring the approach to match client’s needs and interests 
• Working closely with the Propositions Director on collateral that supports and demonstrates the value of Moneyhub solutions across different clients or sectors 

What experience should I have to do my role?  

• 3+ years prospect/client facing experience within a SaaS sales or technical environment, a software solutions provider or, in software implementation/ upgrade projects, ideally within the Financial Services sector
• Experience of driving client relationships through pre-sales and into delivery to help the sales team to close deals
• Experience working with or for regulated businesses and comfortable with compliance, particularly in Financial Services
• Ideally have experience of Open Banking, Open Finance or Open Data
• An understanding of API based software products 
• Enjoys client facing work and pitching / demoing to clients

What skills should I have to do my role? 

As a member of the product consultancy team, I am expected to exhibit the Moneyhub values and also support others to develop these behaviours where required. 

Skills that underpin the role: 

• Knowledge of financial services products, operations and customer journeys (e.g. originations and servicing), regulation and industry best practice
• Able to understand clients’ business drivers and technical constraints to explain how our technology fits
• A flair for tailoring and delivering product demonstrations to clients, both face to face or over video, to give them an insight into the product
• Business, analytical and technical skills to support our clients in delivering solutions that tackle real world problems to create value for clients and consumers alike
• A consultative approach. Able to deal with complex problems and suggest innovative solutions
• Comfortable building rapport and communicating with a range of audiences, including senior stakeholders
• An ability to explain complex concepts while adapting to new information uncovered during client workshops. 
• A willingness to constantly learn new skills and keep abreast of advances in UK financial services, open banking and open data.

The skills that underpin our values are: 

• Responsive, adaptive and flexible in the face of changing priorities and client needs
• Uses data to anticipate what those needs will be - test, refine and adapt
• Able to keep your head up and support your team to do the same
• Works openly and easily with the team, our clients and our users
• See our clients as our friends who help make the product better and make a difference to end users
• Communicate clearly and deliver to commitments across all stakeholders
• Manage stakeholder expectations effectively
• Creates an environment where everyone can thrive and grow and understands the importance of delegation as well as ownership
• Is always testing, maintaining and improving our products and services (internal and external).
• Creates long lasting relationships with clients and the team by going the extra mile.