Product Application Specialist - Brampton, ON

Job Title: Product Application Specialist II
Location: Brampton, ON (Hybrid)

Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, and Shanghai Tower. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.

About the Role:
Victaulic is searching for an Application Engineer to join our Application Engineering Team.  This is an excellent opportunity to contribute your technical knowledge, communication skills and problem-solving skills to resolve complex problems.

The expectation for this position is that the candidate has working knowledge of mechanical pipe joining systems, mechanical piping applications, and customer interactions. Also expected to possess foundational knowledge of commercial and national industry standards, codes and industry organizations.  The successful candidate will be exposed to Victaulic processes, Project Management, Product Management, and Product Development.

Responsibilities:

• Work to become a knowledgeable resource for Victaulic products and system solutions by:
  • Learning and understanding Victaulic’s line of products including, but not limited to couplings, valves, fittings, catalog components and devices.

• Using the knowledge gained, develop solutions to a variety of complex situations that require independent judgment and ingenuity and a quick response.
  • Utilize knowledge of commercial mechanical systems and/or fire protection systems
  • Utilize knowledge of applicable codes and standards including ASME, AWWA, CSA, ASTM, and NFPA. Knowledge of UL and FM standards is an advantage.

• Provide engineering consulting support to the sales organization by addressing technical applications for Victaulic products to customers, owners, specifiers, code officials, and installers, and respond to direct customer inquiries regarding product features, benefits, and applications.

• Provide technical and troubleshooting support for customers utilizing Victaulic products by:
  • Communicating and working directly with customers by phone, email, letters, and supervised job site visits
  • Provide technical support as necessary to customers visiting Victaulic

• Utilize technical knowledge and investigative skills to complete on-site product investigations and troubleshooting.

• Evaluate returned products to generate reports for customers detailing root cause analysis.

• Serve as the “customer advocate” resource to product developmental engineers, marketing, manufacturing and executive management on product issues and new product or service opportunities.  Share your product and/or application experiences with the decision makers in the processes that affect product development or direction decisions. 

• Conduct training sessions and presentations with domestic and international Victaulic employees, sales personnel, and customers to educate them on the features, benefits, and appropriate application of our products and services.  When appropriate, visit customer facilities to address technical inquiries and host training/educational seminars.

• Serve as an internal resource on industry market space, competitor products, and product issues. 

• Identify training opportunities to improve Victaulic products, solutions, and education.

Qualifications:

• Bachelor’s Degree in a relevant Engineering discipline or other relevant technical experiences. 5+ years of industry experience required. 
• Experience with problem solving in person or using electronic means (Teams, Facetime, etc.).
• Aptitude in using various hand tools (socket sets, screwdrivers, impact wrenches) and precision measurement tools (dial caliper).
• Proficient in Microsoft Office Products.
• Willingness to travel up to 30-40% of time domestically, possibility of international travel.
• Capable of lifting within OSHA approved safe lifting limits and climbing/working on ladders and scaffolds. 
• Valid current driver's license with no restrictions to driving.
• Excellent communication, influencing, and presentation skills, tact, and professional appearance required.
• Experience working with commercial mechanical and/or fire protection industry customers in promotional and troubleshooting activities preferred.
• Ability to work proactively, independently, and manage your time effectively.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Experience preparing clear and concise reports, procedures, correspondence, and other written technical materials. Can communicate effectively using electronic media as well as written and verbal forms.
• Experience interpreting drawings, specifications, codes, standards and regulatory requirements
• Customer service oriented.
• Experience working in a global cross-functional team environment and knowledge and /or experience working with groups with varied cultural backgrounds and learning styles is required.
• Fire Protection/Infrastructure experience preferred.

Salary: $95 – 105k

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.

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