The Visa Protect Managed Service Analyst will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.
Essential Functions and Responsibilities
Consulting Expertise
Drives client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives
Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
Builds rapport with both the client and the Visa account team to promote retention
Proactively learns how to leverage complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success
Anticipates fluctuations and proactively identifies anomalies with business relationships and collaborates internally to stay ahead of competitive risk
Analysis
Increases automation by leveraging internal features and available client attributes
Aligns acceptance and fraud KPIs with Managed Solutions objectives
Uses Business Intelligence tools to continually highlight client return on investment
Processes ad hoc requests and uses existing functionality to accomplish goals
Contributes to the continual enhancement of analytical tools
Solutions Delivery
Optimizes client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules
Identifies and influences clients and internal business partners to explore Managed Solutions and complementary Visa product offerings
Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
Remains proficient in Visa and partner integrations, order and technical flow, and support resources
Shares industry best practices within region
Understands how client strategies and risk configurations potentially impact Visa revenue
Communication and Presentation Skills
Communicates professionally, succinctly, independently, and with relevance based on audience and topic
Engages with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable
Shares efficiencies and best practices with colleagues and peers
Industry Knowledge
Builds industry knowledge through internal and external resources
Confidently consults clients on industry trends and innovations and educates clients on how payment ecosystems work
Understands regional risk regulations
Uses knowledge of competitive landscape to shape solutions delivery
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Relevant work experience:
o It's essential to have practical experience in rule optimization within a risk management role at a Merchant, Acquirer, or Issuer.
o Collaborating on and with enterprise-wide products, projects, and programs
o Deriving insights and action items through analysis
o Providing Solutions Delivery/Managed Risk services
o Proficiency in Microsoft 365 (Office)
o Exceptional presentation, consultative, and communication skills
Preferred Qualifications
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
