Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. The Transportation management division, located in Latham, NY, has been providing innovative school transportation management software, telematics hardware, and consulting for more than four decades.
We are seeking a Telematics Product Analyst who can provide exceptional business value and enhance our best of breed telematics solutions. The strongest candidates will have solid telematics expertise and have a passion for devising cutting edge technologies to meet market needs.
Responsibilities
- Serve as the primary point of contact for all sales and operations inquiries related to telematics hardware
- Collaborate with Geotab's team to resolve any hardware-related issues, address customer needs, and ensure seamless integration of their telematics solutions into our operations.
- Develop and maintain comprehensive documentation on Telematic installation procedures, troubleshooting techniques and maintenance procedures.
- Collaborate with cross-functional teams, including sales, operations, engineering, and product development, to drive the success of our telematics hardware initiatives.
- Foster a culture of innovation and continuous improvement within the telematics hardware team.
- Occasional travel to client sites and tradeshows required.
- Perform other duties as assigned.
Qualifications
- 3+ years of experience in telematics hardware management, preferably with a focus on fleet management or transportation.
- Strong knowledge of telematics hardware solutions, including GPS tracking devices, sensors, and communication protocols.
- Proven experience working with Geotab or other leading telematics providers.
- Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities and develop solutions.
- Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
- Fundamental understanding of the functions, operations, applications, and customer interactions related to school bus services.
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