Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. The Transportation management division, located in Latham, NY, has been providing innovative school transportation management software, hardware, and consulting for more than four decades.
We are seeking a Hardware Product Analyst who can provide exceptional business value and enhance our best of breed hardware solutions. The strongest candidates will have solid hardware expertise and have a passion for devising cutting edge technologies to meet market needs.
Travel
20-25%
Responsibilities
- Research, identify, and test suitable mounting solutions, cradles, and tablets for installation in school buses and alternate vehicles such as suburban’s, vans, etc
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Assess product validity using both internal and external benchmarks via engineering assessments, thorough product quality tests, customer field trials, and analysis of returns.
- Negotiate with manufacturer and fulfillment partners to secure the best possible prices and terms for hardware purchases.
- Act as the point of contact for sales, operations, providing guidance and support to address hardware-related issues.
- Troubleshoot and resolve hardware issues in a timely manner
- Develop and maintain comprehensive documentation on hardware installation procedures, troubleshooting techniques and maintenance procedures.
- Collaborate with internal teams, including project managers, operations, product owners to ensure successful hardware implementation.
- Ensure compliance with industry standards and regulations related to hardware components.
- Occasional travel to client sites and tradeshows required.
- Perform other duties as assigned.
- Continuously research and keep up-to-date with emerging trends in technology, manufacturing capabilities, vendor products, and market demands of student transportation.
Qualifications
- 3+ years of experience in hardware engineering, with a focus on hardware support and maintenance.
- Strong knowledge of hardware components and systems, including microcontrollers, and wireless communication technologies.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware issues.
- Proven track record of successfully managing hardware-related projects from conception to completion.
- Strong problem-solving skills and ability to work under pressure to meet project deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Knowledge of vehicle and transportation industry standards and regulations is a plus.
