As a Processor you will be Responsible for transactions processing; Monitoring the correct workflow (deposit/ withdrawal process in internal systems);
You will be responsible for the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager
You will be required for customer relationship management: coordinate with clients for orders, payments and issue resolution;It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process
It is important to Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents
As a Processing Officer you will be responsible to contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey
You will be Responsible for communication and coordination with different departments to ensure smooth transfer of information
You may be required to prepare and present reports to the management
University Degree in Economics/Accounting/Finance/IT/Projects management or in a related field will be considered as an advantage.
Fluency in English with upper level is required (both verbal and written). Any additional language will be considered as an advantage
Previous experience in any Payment provider/Financial institution/Payment institution is an advantage
Understanding of how payment processing, payment systems, acquiring, settlements work is an advantage
Computer literate –very good knowledge of MS Excel, Word and PowerPoint, MS Outlook
Excellent oral and written communication skills, as well as the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress
Previous experience in the Forex industry will be considered as an advantage
Previous experience in corporate management/administration will be considered as an advantage
Must be detail and result oriented, analytical, and organized as well as a self-starter with the ability to think creatively
Ability to work collaboratively within a team environment, to work in a fast-moving environment and to meet aggressive goals with multiple competing priorities.
Competitive Salary
Discretionary annual bonus
Medical insurance
40 days annual leave (including public holidays)
A focus on your wellbeing, including talks and access to self-development tools
