Job Title: Process Mining Architect
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Role Description
Tools: Software AG ARIS or Celonis
Strategy • Understand the wider TTO, GTO and OE strategy and their implications to process mining • Contribute to the implementation of the Bank’s OE PM strategy and operating model, ensuring alignment with strategic business outcomes • Partner with other functions to embed process mining in operations across the bank to achieve targeted efficiency outcomes • Prioritize lighthouse projects that unlock new use cases and engagement domains • Drive growth and branding of OE Process Mining in the bank, and help embed bank wide culture of sustainable continuous improvement
Process Mining • Build business cases for utilizing PM, estimating improvements with a holistic, end-to-end mindset • Lead PM project delivery and tracking of optimization potential, incl. KPI/PPI definition • Run PM discovery, analysis and optimization workshops • Embrace lean/agile practices • Assimilate unknown process domain and terminology quickly • Correlate process execution with underlying data traces; locate, explore and quality-assess • Guide data scoping and analysis focus to maximize ROI on PM initiatives • Collaborate with data engineering team for source data parsing, obfuscation and transformation • Design process analyses (Software AG ARIS or Celonis), incl. storyboarding and dashboards layout • Validate information across multiple stakeholders and distil common threads and recommendations • Mitigate risks and impediments for project delivery • Nurture relationships, build network across key roles in business • Reflect on impact of changes in data scope and/or analysis approach and mitigate related risk early
Community • Design and establish PM community of practice • Run PM training sessions • Advocate for and role-model process-driven, end-to-end mindset • Present process mining approach, project briefs and lessons learned in various business forums • Collaborate with adjunct fields, like automation, simulation, process design
Risk Management • Identify and raise risks and missing/ineffective controls • Engage process and risk owners to ensure mitigation of raised risks and missing/ineffective controls • Ensure that proposed process optimization aligns with (existing) risk and control coverage
Governance • Own and lead PM delivery methodology and tracking of optimization potential • Design and establish PM training curriculum • Contribute to roadmap planning and project prioritization • Nurture and streamline collaboration model with PM engineering team • Capture lessons learned and derive/design scalable improvements to the PM delivery methodology • Be aware and understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct* • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders* • Global Process Owners (“GPO”) • Product Owners (“BPO”) • Process/Subject Matter Experts • Process Operators • Operational Excellence, Transformation and Lean Practitioners • Process Tooling • Corporate Functions – incl. Finance, Legal, Tax, Risk, and Audit • Solution Architects • Enterprise Architecture • Technology
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
