The Role:
To manage, plan, and implement processes to meet the client requirements. To evaluate and improve business processes and oversee the day-to-day operations for the Retail Solutions Centre (RSC). To ensure that the RSC projects all run smoothly and efficiently. A key part of this role is to communicate with all stakeholders in a concise, informative and timely manner.
Main duties:
- To assess daily business operations and processes and make improvements in critical path processes.
- To ensure the successful direction and progression of all products through the critical path and for the success of the specification, pack copy and artwork approval process.
- You will be responsible for day to day service delivery to the client and support to their internal teams as well as RSC.
- Responsible for developing strong client relationships and realising opportunities for the expansion and development of our service provision.
- To attend regular client meetings either in person or online as needed.
- Data analysis of performance and reports including but not limited to weekly product critical path status, monthly KPI’s, product approval overviews and supply chain challenges.
- Manage client expectations and handling difficult conversations relating to timelines with the supply chain whilst trying to meet tight deadlines.
- Integral member of a team of approximately 20 staff with daily interaction within the office or online.
What We Are Looking For:
- Proven experience of product or process management in the retail sector with strong time management
- Ability to demonstrate solid understanding of retail processes
- Ideally degree educated in a business related subject including supply chain or production management
- Outstanding communication skills, with the ability to quickly establish rapport and promote our service offering in a clear, concise and friendly manner, both online and face-to-face.
- Demonstrates a self-motivated, resilient and above all positive approach to working with all stakeholders
- Ability to travel to client sites across the country (pool car provided)
- Team player essential
- A pro-active, organised and resilient individual who thrives in a fast-paced environment with a “can-do” attitude
- Strong IT Skills, particularly Excel and PowerPoint and product management systems.
- Accuracy, speed and attention to detail is essential
Office based role in Northampton, Northamptonshire, UK.
Benefits: Competitive Salary, Life Assurance 4 x salary, Private Medical Insurance, Healthcash Plan, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Option to buy up to 5 day holiday a year, Perkbox (access to discounts), Employee Assistance Programme – 24/7 confidential support, Free Parking, World-wide career opportunities.
