Manager, Laboratory Support Services responsibilities include, but are not limited to, the following:
- Serves as first line of contact for customers to all other areas of the company projecting a professional image, quality information, and personal service with the responsiveness our clients, patients and families deserve.
- Works closely with laboratory personnel and laboratory specimen support services for all Eurofins DPT testing.
- Supervises Laboratory Service Coordinator team to manage and research client inquiries providing the appropriate level of response and urgency required in any situation.
- Provide overall direction for the laboratory support, specimen logistics, data entry and client services.
- Serves as a liaison between laboratory support services and customer services, account managers/ executives and laboratory operations.
- Builds and maintains relationships with clients by having a customer first mentality
- Sets and measures department productivity standards and appropriate quality metrics
- Ensure all established procedures (OPs, methods, etc.) and are always adhered to. Develop or revise standard operating procedures and laboratory policies, as applicable
- Work closely and effectively with the laboratory management to ensure all support systems are properly operating
- Work effectively with IT to manage current systems (LabVantage) and to develop and help implement improvements that support our overall quality and efficiency efforts
- Lead continuous improvement initiatives that focus on laboratory support processes so the lab can efficiently and effectively handle growth while maintaining high quality standards
- Develop effective working relationships with other Lab and Non-Lab Leaders
- Work effectively with Billing Department to ensure accuracy of account setup and timely correction of errors and issues as they arise
- Assist in the management of the laboratory budget and lab vendor contracts as appropriate
- Demonstrate ability to coach associates through necessary performance improvements and to help make hiring and termination decisions
- Employ enough properly qualified personnel to meet growing test volumes
- Conduct regularly scheduled one-on–one meeting with direct reports which focus on execution of their respective responsibilities as well as their growth and development with the Company
- Actively participate in the development of departmental goals, objectives, and systems
- Represent department and the organization favorably and in accordance with established Company standards and associate attributes at all times.
- Supports Eurofins DPT’s business philosophy, leadership values and ethics
- All employees are expected to meet basic expectations of Eurofins DPT’s quality management system, including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, accurate recordkeeping so the company may meet its stated quality policy and objectives.
- Other duties as assigned by management
Basic Minimum Qualifications :
- Minimum 5 years of experience in support of high complexity laboratory setting including, Microbiology, Infectious Disease and Immunogenetics areas.
- High school diploma
- Authorization to work in the United States indefinitely without restriction or sponsorship
Work Experience Requirements
- Minimum 3 years of personnel management experience preferred
- Minimum 5 years of laboratory support experience preferred
- Ability to safely work with potentially infectious human blood and body fluids utilizing all appropriate personal protective equipment (PPE)
- Strong skill in the PC based software programs
The ideal candidate would possess:
- Demonstrated project management skills
- Excellent and effective written and oral communication skills, including presentation and interpersonal skills
- Exceptional cross-functional team leadership skills and ability to work in close collaboration with others
- Strong organizational and planning skills as well as strong attention to detail.
- Ability to work independently with limited supervision, adapt to change and manage multiple tasks
- Ability to problem-solve and escalate decisions on complex issues when necessary
Potential Environmental Factors:
- This laboratory carefully maintains all hazardous materials. All employees must abide by DPT Eurofins’s Safety and Exposure procedures. This includes using the provided safety clothing and equipment.
- For a list of potential chemical hazards, see appropriate SDS sheet.
Position is full time working Monday to Friday 08:00AM - 05:00PM., with overtime as needed. Candidates currently living within a commutable distance of Centennial, Colorado are encouraged to apply.
- Compensation: $67,000 - $80,000
- Location: Revere Pkwy., Centennial, CO 80112
- Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Please be aware that this role will require access to a site that requires COVID-19 vaccination or exemption from vaccination requirements. Prior to starting work in this position, employees must show proof of full Covid-19 vaccination or exemption from vaccination requirements. Exemptions will be granted as warranted by medical contraindications, disability or sincerely held religious beliefs.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
