Rackspace is hiring a

Process Excellence Specialist III - UK Shift

Gurugram, India
Full-Time
JOB DESCRIPTION:
Acts as an advocate in development of overall Process Excellence framework. Develop quality assessment system & publish its findings. Assist in development & execution of risk best practices through audits, assessments, and policy making.

Shift Timings: UK Hours

JOB REQUIREMENTS:
Key Accountabilities
• Coordinate with functional managers to create process excellence framework.
• Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy.
• Extensively work with functional managers to develop & publish SOPs in line with management policy.
• Develop reporting and KPI metrics / dashboards to present progress to senior leadership.
• Develop customer feedback scorecard for the CFO Org. Conducts regular service level reviews with onshore business partners and implement improvements.
• Oversees implementation of operational and non-operational risk management & process excellence programs by providing guidance and assistance to functional units with the identification, evaluation, understanding, management, and communication of risk.
• To initiate periodic audits of various processes, publish report and share recommendations.
• To ensure access to various accounting & reporting systems (Oracle, OneStream) are compliant with statutory & internal policy requirements.
• Develops Processes, charters, policies, methodologies, and reports.
• Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired.
• Ensures risk remediation plans meet key business objectives and partners with the business owners to follow through with corrective action steps.
• Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders.
• Conducts annual audits for industry specific reports, including ISO & SOX.
• Updates internal controls where necessary to support changing environments.
• Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering.
• Accountable for completion of all daily, weekly, monthly processing requirements in line with SLAs.
• Proactively identify improvements to current processes and implement these in line with SOX and GAAP requirements

JOB DESCRIPTION
Knowledge
• Proactive individual with proven experience in reviewing various accounting and finance processes & creation of process framework
• Advanced knowledge of the competitive/regulatory landscape and company's key challenges.
• Advanced knowledge gained through IT Risk Management, Governance, Risk and Compliance, Information Security, Data Privacy, Vendor Management, and/or Business Continuity Management role in a global organization, professional services/consulting firm, or within a related industry.
• Process oriented individual with a good grasp of internal controls and SOX regulations
• Excellent communication and problem-solving skills

Skills
• Ability to develop automation processes and controls across multiple business units.
• Ability to operate independently with minimal supervision.
• Ability to apply knowledge of risk management assessment, and IA policy and procedures to develop, implement, and maintain a secure business environment.
• Demonstrated organizational skills and ability to manage multiple projects at once, drive execution and meet deadlines.
• Strong technical writing and verbal communication skills and the ability to present analysis and conclusions with clarity and professionalism to all levels of management.
• Proficiency with MS Word, MS Excel, and MS PowerPoint . Oracle experience and Power preferred.
• Strong customer service skills including timely communication.
• Strong conflict resolution skills, including issue resolution via escalations.

Education
• Bachelor’s degree in Computer Science, Computer Studies, Information Technology, Information Security, Accounting or a related field preferred.
Certifications
• ISO Certification
• Enterprise Risk Management
Project Management
• Any other Accounting or Audit Certification preferred

Experience
• 5-7 Years of experience in a similar field

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