Process Engineer- Customer Journey Optimization Manager.
As part of the Process Intelligence and Automation Team, you will have a fantastic opportunity to work on various cutting-edge automation technologies, with access to some of the finest clients in Investment Banking, Energy and Legal Sectors - on challenging and exciting projects.
Our consultants are at the heart of everything we do. We invest heavily in the training and development of our team, hold monthly socials in each region, and regular lunches to catch-up with teams on site.
This role is to develop a clear strategy for continuous improvement of the customer journeys. This involves identification, prioritization and optimization customer journeys customers across Business Banking propositions, coordinating operational implementation and post implementation control.
Customer journeys are critical to deliver optimum customer service, enabling a seamless customer experience of business banking servicing.
- Experienced change manager: highly organized with strong attention to detail
- Work with a Lean and Agile mindset, re-prioritizing strategic focus where required
- Business leader: ability to work autonomously; drive change; and own major deliverables which directly impact customers.
- Excellent communicator: Manage senior stakeholders; lead key governance/working groups; engage with multiple areas of the business.
- Develop a strategy and implementation approach to identification, prioritization and optimization customer journeys customers across Business Banking propositions
- Utilise Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers.
- Programme Management skills e.g. Managing, leading and actively undertake planning, risks & issues management
- Banking experience is a must
- Lean Six Sigma skillset and qualifications
- Strong stakeholder management skills and comfortable working alongside Business and UKT delivery partners
- Expert within Process intelligence e.g. Process Engineering, Process Automation.
- Clear evidence on how you implemented change and can explain why this change was made
- Self-starter, who can work pro-actively with minimum supervision
