Process Analyst, Insurance BizOps

Job Summary:

Position Overview:
We are seeking a detail-oriented and analytically skilled Operations Analyst to join our dynamic
team in our innovative insurance tech company. The Operations Analyst will play a pivotal role
in optimizing our operational processes, enhancing efficiency, and contributing to the overall
success of the company. This role requires a strong analytical mindset, excellent
problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Role
● Opportunity to work on insurance related initiatives with key stakeholders of the
Insurance industry in the country

● Collaboration with internal teams- product, business finance, customer service, etc to
monitor and manage the category daily
● Operate independently and able to influence decisions
● Monitor business application dashboards/Reports, detect anomalies, devise & execute
solutions
● Work closely with all Insurers, understand their processes, identify internal as well as
external challenges and issues.
● Analyze and provide insights on issue fixes to reduce business loss
● Proactive, Strong follow ups, identifying issues and solutions, ability to influence
decisions are some of the critical traits required for this role
● Collaborate with cross-functional teams to drive issue resolution and provide updates on
issues and fixes.
● Coordination with external partners and vendors to ensure a smooth flow of business
● Responsible for defining, developing and communicating key metrics and business
trends to partner and management teams.
● Creation and maintenance of documentation related to processes, issues, and solutions.
● Grasping the underlying processes and data flows and should be able to analyze and
work on the errors
● Liaison with partner insurance for day to day business operations and act as a bridge
between partner SPOC’s and internal business, product & tech team.
● Involvement in automating the processes and MIS
● Work with data to help grow the business through interventions on product and
technology

Responsibilities:
● Data Analysis: Conduct in-depth analysis of operational data to identify trends, patterns,
and areas for improvement. Translate data insights into actionable recommendations to
drive operational efficiency and strategic decision-making. E.g., Creation of monthly /
weekly reports to drive business decisions
● Process Optimization: Collaborate with various teams to evaluate current operational
processes, identify bottlenecks, and propose and implement process improvements to
enhance productivity, reduce errors, and streamline workflows.
● Performance Metrics: Develop and maintain key performance indicators (KPIs) to
monitor operational performance. Regularly report on KPIs and provide insights to
management to drive data-driven decision-making.
● Risk Management: Assist in identifying potential operational risks and gaps in
processes. Work closely with risk management teams to implement solutions that ensure
compliance and mitigate risks effectively.
● Cross-Functional Collaboration: Collaborate with teams such as underwriting, claims,
customer service, and technology to gather insights, share best practices, and
implement initiatives that optimize operations across the organization.
● Systems and Tools: Utilize various software tools and systems to extract, analyze, and
visualize data, automating reporting processes wherever possible to improve efficiency.

● Documentation: Maintain accurate and up-to-date documentation of operational
processes, guidelines, and procedures. Ensure that documentation is easily accessible
to all relevant stakeholders.
● Project Management: Lead or participate in projects aimed at enhancing operational
efficiency, which may involve coordination with different teams and stakeholders.
Ideal Candidate should have:
● Have work experience in Operations in a dynamic and fast paced environment
● Strong analytical skills with the ability to interpret complex data and draw actionable
insights.
● Excellent communication skills to convey insights and recommendations to both
technical and non-technical stakeholders.
● Detail-oriented mindset with the ability to work independently and collaboratively within a
team.
● Be skilled in building and managing business alliances
● Strong problem-solving skills and a proactive attitude toward identifying and addressing
operational challenges.
● Thrive in a competitive and a result-oriented work environment
● Knowledge of insurtech trends and emerging technologies is a plus.

Qualifications:
● Bachelor's degree in Business, Finance, Operations Management, or a related field.
Master's degree is a plus.
● Proven experience (3+ years) in an operations analysis or similar role within the
insurance or financial services industry
If you are a motivated and analytical professional looking to make a meaningful impact in the
insurtech space, we encourage you to apply and become part of our dedicated team. Please
submit your resume and a cover letter detailing your relevant experience and how you can
contribute to our company's success.