Your Career
The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users during the development cycle.
This is a principal writer role, focused on our new cloud-delivered management platform, Strata Cloud Manager. In this role, you’ll:
Partner with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are.
Lead docs releases and drive docs feature requirements across multiple product teams and within TechDocs.
Build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service.
In-product content and use-case based documentation is going to play a big role in making this growing product intuitive, and experience or interest in these is great:
UX content
Information architecture
Context-sensitive help
Plain language
Diverse content mediums like videos and walkthroughs
About You
You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity.
You’re user focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be.
You’re an avid researcher—you’re not hesitant to dive in to something new and you know how to hunt down the information that you need.
You know how to prioritize and deliver on immediate requirements, while continuing to look ahead. You anticipate how we can meet user needs not only today, but tomorrow as well.
You’re a transparent communicator. You like to make sure that everyone is working with the same information; you work towards building consensus, and you set expectations effectively.
You write content that is both easy-to-read and informative. You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals.
You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting.
Experience
We’re looking for a seasoned, principal technical writer with a proven track record of writing content that simplifies the user experience.
Experience with security technologies, threat prevention, or SaaS security is a bonus. It’s also great if you have experience with the tools that we use to get our work done, including:
Source control tools (Git)
Topic-based authoring tools (DITA or XML authoring, Oxygen)
Video tutorial creation tools (Videate)
Team collaboration and release tracking tools (Confluence and Jira and Asana)
We’d love to see writing samples, especially concepts written from scratch.
Education
BA/BS or equivalent experience required
The Team
To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
