Job Description
As a Principal Technology Product Manager in Value Added Services – Digital Marketing & Engagement technology organization, you will work closely with our product and engineering teams to ensure timely delivery of Customer Engagement and Loyalty related solutions for our global clients and partners. You will partner with cross functional leaders in product, technology and other organizations to define the vision and strategy for loyalty programs and services, ensuring successful delivery of programs aligned with overall business objectives.
The successful candidate will be a strategic thinker, effective communicator, technically proficient and a skilled leader with a strong customer focus. If you have the necessary skills and experience, we would love to hear from you.
Key Responsibilities:
Strategic Vision: Partner with Loyalty Business Owners and product teams to define the vision and strategy for loyalty programs and services, aligning with overall business objectives.
Roadmap Development: Develop and maintain a comprehensive technology product roadmap that balances short-term deliverables with long-term vision.
Market Analysis: Conduct market research and competitive analysis to identify trends, opportunities, and threats in the loyalty space.
Stakeholder Collaboration: Work closely with cross-functional teams, including engineering, product, marketing and client services to ensure alignment and successful product delivery.
Partner Integration: Lead the technical integration of Visa’s Loyalty product offerings with partner capabilities
Customer Insights: Gather and analyze client feedback to inform product enhancements and ensure a customer-centric approach.
Technical Leadership: Provide technical guidance and leadership, working with engineering teams to ensure robust and scalable architecture.
Delivery and Execution: Oversee the technology development lifecycle, ensuring timely delivery of high-quality features and enhancements.
Performance Metrics: Define and track key performance metrics to measure success and drive continuous improvement.
Compliance and Security: Ensure products comply with relevant regulations and security standards.
Manage portfolio activities, risk, and escalated impediments with technical and business acumen.
Coach engineering teams on Agile/Scrum/Lean principles and practices.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
• 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.
Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD) or PhD with 9+ years of experience.
• Strong 8+ years of hands on industry experience related to loyalty functions including Rewards Programs (Points-based systems, tiered loyalty programs, cashback offers, discount and coupon systems, exclusive access/privileges), Offer Management (Offer repository, affiliate offers, special promotions and deals, referral programs), Partnership Management (Coalition loyalty programs, partner network development, partner offers integration, co-branding initiatives, affiliate marketing programs), Customer Engagement (Personalized marketing campaigns, gamification features, social media integration), Integration with e-commerce platforms, Communication and Outreach(Email marketing, SMS and push notifications, in-app messaging), Analytics and Reporting (Performance metrics and KPIs, ROI analysis, customer lifetime value (CLV), behavioral analytics, custom reporting tools), buildout of travel portals etc.
• Hands on experience in developing roadmaps, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, ever-changing environment.
• Proficiency working in an agile environment. Exceptional knowledge of Agile/Scrum/Lean principles and practices
• Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed, flawless execution.
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams
• Demonstrated interpersonal skills to interface well with internal stakeholders and partners at all levels
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders
• Strong relationship management skills
• Solid business acumen
• Experience demonstrating strong leadership, self-motivation and accountability
• Fast learner on both technical and business side
• Strong customer centric mindset.
• Proactive, demonstrate sense of urgency and 'can do' attitude
• Detail and results oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to stay organized while managing competing priorities.
• Excellent verbal and written communications skills
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 184,100.00 to 267,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
