Founded in 2018, Causaly accelerates how humans acquire knowledge and develop insights in Biomedicine. We enable researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources… in minutes.
Using our AI technology, we are developing the world’s biggest knowledge platform in Biomedicine powered by a high-precision Knowledge Graph.
We work with some of the world's largest biopharma companies and institutions on use cases spanning Drug Discovery, Safety and Competitive Intelligence. You can read more about how we accelerate knowledge acquisition and improve decision making in our blog posts here: Blog - Causaly
We are backed by top VCs including ICONIQ, Index Ventures, Pentech and Marathon.
Requirements
The role:
As we scale our product and offering, we are looking for a dynamic Principal Strategic Engagement Manager - reporting to our Head of Customer Success - to drive value for Causaly users in global accounts.
With an established footprint across key customer accounts, we are looking for an individual that can be a customer champion, expert and unlock the full potential of Causaly for every user.
What you will be responsible for:
- Becoming a trusted partner on strategic accounts to drive value and successful business outcomes, so as to execute on renewals and growth
- Manage and deliver multi-workstream programs spanning customer engagement, product, and AI initiatives to win executive sponsors and cultivate champions
- Identify client challenges and potential risks to help develop solutions and deliver on cross-functional plans to avoid
- Retain high product and scientific knowledge, allowing you to become a voice for the customer
- Define, map and implement customer lifecycle touch points, including business reviews, customer satisfaction surveys and interviews, reference programs, case studies, and others
- Own and drive user and customer level insights, playbooks, and KPIs, including activation, engagement, product adoption and customer feedback
- Collaborate and work in tandem with the Sales, Product, Marketing and the Scientific Liaison team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success
You would be a good fit if you:
- BSc or M.Sc in Biology, Genetics, Biotechnology or related filed with additional experience in the business setting
- Have a proven track record of 6+ years experience working in high-touch enterprise segments with B2B enterprise software products within the life sciences and biopharma space
- Both scientific and business experience managing multidisciplinary engagements with multiple executive stakeholders
- Experience performing consultative, problem-solving value activities with large customers and internal stakeholders alike
- Have domain experience in the life-sciences and SaaS or AI sector, with a solid grasp of R&D processes, scientific concepts and workflows
- Understand how to gather and use customer data to tell the user story and enable internal decision making and prioritization
- East coast US located
Benefits
What we offer:
- Competitive compensation package (Basic Salary circa $160K - $185K + 30% target Annual Discretionary Bonus, depending on skills and experience)
- Individual training budget
- Hybrid working (home + office)
- Regular team socials
- Potential to have real impact and accelerated career growth as an early member of a team that's building a transformative knowledge product
Be yourself at Causaly... Difference is valued. Everyone belongs.
Diversity. Equity. Inclusion. They are more than words at Causaly. It's how we work together. It's how we build teams. It's how we grow leaders. It's what we nurture and celebrate. It's what helps us innovate. It's what helps us connect with the customers and communities we serve.
We are on a mission to accelerate scientific breakthroughs for ALL humankind and we are proud to be an equal opportunity employer. We welcome applications from all backgrounds and fairly consider qualified candidates without regard to race, ethnic or national origin, gender, gender identity or expression, sexual orientation, disability, neurodiversity, genetics, age, religion or belief, marital / civil partnership status, domestic / family status, veteran status or any other difference.
